Taylor Johnson
Kalamazoo
Summary
Hardworking Account Manager with background revitalizing customer engagement and building partnerships. Engaging and personable in nurturing client relationships, generating revenue and promoting a positive work environment. Collaborative team player with service-focused mindset.
Overview
12
12
years of professional experience
Work History
Account Manager
Workforce Strategies Inc.
Kalamazoo
10.2019 - Current
- Recruiting, interviewing, assessing and selecting potential candidates for open roles.
- Managed over 50 working associates and 7 clients.
- Proactively managing client’s needs and meeting quarterly goals tied to client feedback.
- Communicating new employee onboarding and orientation procedures.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Customer Service Representative
Stryker
Kalamazoo
04.2019 - 10.2019
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
Supervisor
Charlotte Russe Inc.
Portage
08.2014 - 03.2022
- Provided instruction, coaching and motivation to over 15 employees.
- Helped drive sales goals and achieve monthly quotas.
- Served as main liaison between customers, management and sales team.
- Established and maintained proper high traffic displays, resulting in increased sales.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Developed reputation as efficient service provider with high levels of accuracy.
- Trained new sales associates each quarter.
- Responded to customer requests via telephone and email.
- Ensured that payroll taxes were submitted on time and within constraints of the Internal Revenue Service.
Sales Associate
J.C Penney
Kalamazoo
07.2011 - 08.2014
- Stocked and replenished merchandise according to store merchandising layouts.
- Navigated shopping mall crisis by closing down operations, leading customers to a safe location, and calling authorities.
- Increased customer participation of store credit cards by 10%.
- Answered incoming telephone calls with professional and knowledgeable responses.
Education
Bachelor of Arts - Organizational Communications
Western Michigan University
Kalamazoo, MI2017
Skills
- Multitasking
- Detail-oriented
- Creative problem solver
- Exceptional communication skills
- Training development aptitude
- MS Office Suite
- MS Windows proficient
- Recruitment
- Leadership
- Administrative tasks
- Customer Service
Websites
Timeline
Account Manager
Workforce Strategies Inc.
10.2019 - Current
Customer Service Representative
Stryker
04.2019 - 10.2019
Supervisor
Charlotte Russe Inc.
08.2014 - 03.2022
Sales Associate
J.C Penney
07.2011 - 08.2014
Bachelor of Arts - Organizational Communications
Western Michigan University
Similar Profiles
Lindsey GrassnickLindsey Grassnick
Manager of Technology and Implementation at Workforce Strategies IncManager of Technology and Implementation at Workforce Strategies Inc
Brenda DanielczukBrenda Danielczuk
Sr. Payroll Administrator at Workforce Strategies, Inc.Sr. Payroll Administrator at Workforce Strategies, Inc.
Sam PerriconeSam Perricone
Sr. Operations Manager/ Jr. Director at EG Workforce Solutions-Kalamazoo, MISr. Operations Manager/ Jr. Director at EG Workforce Solutions-Kalamazoo, MI