Taylor Johnson
Kaysville,UT
Summary
Versatile Director of Sales Operations committed to accomplishing performance objectives with special focus on business revenue, project management, strategic communications, cross-collaboration influencing skills, customer satisfaction, and managing day-to-day operations. Offering 18 years of comprehensive experience providing support in business operations and conducting business processes. Recognized for developing best practices to maximize sale initiatives, setting new standards for expectations, creating enriching work environment, developing people, and creating opportunities for top performers.
Overview
18
18
years of professional experience
Work History
Director of Sales Operations
Marine Venture Group
11.2022 - 11.2023
- Doubled back end sales revenue by implementing effective sales strategies and optimizing operations.
- Highest year over year improvement for back end sales.
- Managed cross-functional teams to streamline processes and improve communication between departments.
- Coordinated with marketing team to create targeted campaigns, increasing brand recognition and customer engagement.
- Mentored and developed high-performing sales teams, resulting in increased individual quotas attainment.
- Optimized sales forecasting processes, enabling accurate inventory management and reduced stockouts.
- Developed and executed successful business plans for market expansion, resulting in increased market share.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
Assistant General Manager
Ken Garff Buick GMC
03.2020 - 10.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
General Manager
Autolocity Motors
11.2018 - 03.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Business Development Manager
Ken Garff Honda Downtown
11.2005 - 11.2018
- Built and established the process of selling vehicles online.
- Built and established the process of customer vehicle acquisitions.
- Internet Sales Director from 2005 - 2011
- Finance Director from 2011 - 2014.
- New Car Manager from 2014 - 2015
- Business Development Manager from 2015 - 2018
Education
No Degree - MBA
Weber State University
Ogden, UTNo Degree - Masters of Healthcare Administration
Weber State University
Ogden, UTBachelor of Science - Business Administration And Management
University of Utah
Salt Lake City, UT06.2009
Skills
- Sales Process Optimization
- Project Management
- Account Management
- Competitive Intelligence
- Team Leadership
- Cross-functional Collaboration
- Strategic Planning
- Decision Making
- Conflict Resolution
- Customer Relationship Management
- Marketing Strategy Development
- New Business Development
- Operations Management
- Goal Setting and Achievement
- Operating Procedures and Policies
- Business Analytics
Languages
English
Native or Bilingual
German
Limited Working
Spanish
Limited Working
Timeline
Director of Sales Operations
Marine Venture Group
11.2022 - 11.2023
Assistant General Manager
Ken Garff Buick GMC
03.2020 - 10.2022
General Manager
Autolocity Motors
11.2018 - 03.2020
Business Development Manager
Ken Garff Honda Downtown
11.2005 - 11.2018
No Degree - MBA
Weber State University
No Degree - Masters of Healthcare Administration
Weber State University
Bachelor of Science - Business Administration And Management
University of Utah
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