Taylor Johnson
Bothell,WA
Summary
Dedicated and dependable professional completing a Bachelor of Arts in Sociology with experience in customer service, leadership, employee training, and volunteer service. Enjoys working with people, building positive relationships, and taking on new responsibilities while contributing to a supportive and collaborative team.
Overview
11
11
years of professional experience
Work History
Head Barista
Cultures Coffee House
Bothell, Washington
08.2022 - Current
- Lead daily café operations and support efficient workflow in a fast-paced environment.
- Train and mentor new employees and volunteers on workplace procedures and customer service.
- Prepare high-quality beverages while maintaining efficiency, accuracy, and attention to detail.
- Build positive relationships with customers through welcoming and inclusive service.
- Manage point-of-sale transactions and cash handling accurately.
- Monitor inventory levels and maintain accurate supply records.
Certified Trainer
Potbelly Sandwich Company
Bothell, WA
08.2015 - 08.2022
- Trained and certified 25+ new employees using Potbelly's structured training program, providing hands-on instruction across multiple workstations
- Coached employees through daily responsibilities, offering feedback and support to build confidence and consistency.
- Evaluated trainee progress and reinforced company standards for customer service, food quality, and workplace procedures.
- Maintained efficiency while balancing multiple responsibilities in a fast-paced team environment.
Disney College Program Intern
The Walt Disney Company
Lake Buena Vista, Florida
02.2015 - 08.2015
- Delivered exceptional guest service while working across multiple high-volume locations.
- Adapted quickly to different roles, teams, and operational needs while maintaining Disney standards for service and professionalism.
- Collaborated with coworkers and assisted guests from diverse cultural and international backgrounds.
- Completed Disney professional development courses, Exploring Guest Services and Experiential Learning, focused on leadership, communication, teamwork, and guest service excellence.
Education
Bachelor of Arts - Sociology
Central Washington University
Ellensburg, WA07-2026
Associate of Arts -
Bellevue College
Bellevue, WA06-2018
Skills
- Customer Service
- Leadership
- Training & Mentoring
- Interpersonal Communication
- Relationship Building
- Organization
- Problem Solving
- Adaptability
- Time Management
- Collaboration & Teamwork
- Volunteer Coordination
- Event planning & Coordination
- Accessibility & Inclusion
- Microsoft Office
Leadership & Volunteer Experience
- Board of Directors Member, Seattle Children’s Stanley Stamm Camp, Seattle, WA, 2025-present: Participate in leadership discussions and strategic planning for camp operations. Advocate for inclusive experiences for campers and families while supporting volunteer coordination and community outreach.
- Co Arts & Crafts Leader Seattle Children’s Stanley Stamm Camp, Seattle, WA 2019-Present: Co-lead the arts and crafts program for approximately 100 campers during a week-long overnight camp while guiding and supporting a team of approximately 16 volunteers. Adapt activities to meet diverse abilities and create an engaging, inclusive experience for campers.
- Small Group Table Leader, Alpha Program, Evergreen Church, Bothell, WA, 2024-Present:Facilitate weekly discussions for a group of approximately nine participants throughout a 10-week program, encouraging participation, building relationships, and creating a welcoming environment.
Timeline
Head Barista
Cultures Coffee House
08.2022 - Current
Certified Trainer
Potbelly Sandwich Company
08.2015 - 08.2022
Disney College Program Intern
The Walt Disney Company
02.2015 - 08.2015
Bachelor of Arts - Sociology
Central Washington University
Associate of Arts -
Bellevue College