Taylor Johnston
Laboratory Assistant
Denton,TX
Summary
Detail-oriented Laboratory Technician with experience at high-volume output labs. Skilled at handling live-patient samples while strictly adhering to protocols. Strong communication skills and talented at working positively with scientific teams.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Laboratory Assistant II (Temporary)
HealthTrackRx
Denton, TX
01.2022 - Current
- Accessions patient sample information and orders accurately according to requisitions and patient demographics provided by client.
- Identifies missing information and resolves exceptions.
- Provides oversight of physician/patient information required by HIPPA, CLIA, and overall best lab practices.
- Scans patient requisitions for medical records purposes.
- Strictly adheres to lab procedures to prevent errors and protect staff.
- Cleans and sterilizes tools and equipment to maximize purity of specimens.
Behavioral Health Technician
Enterhealth
Van Alstyne, TX
09.2020 - 11.2020
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Prepared and submitted daily reports to management.
Executive Assistant
Marriott International, Inc.
Dallas, TX
01.2020 - 10.2020
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives using advanced software proficiencies.
- Processed travel expenses and reimbursements for executive team.
- Updated executives on changing business needs by thoroughly documenting internal meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
Senior Customer Service Supervisor
Results Staffing
Dallas, TX
07.2016 - 01.2020
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Coached employees through day-to-day work and complex problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Event Manager
Marriott International, Inc.
Fort Worth, TX
09.2014 - 07.2016
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking and event promotions.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Assistant Hotel Manager
TMI Hospitality
Decatur, IL
11.2011 - 07.2012
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided services efficiently and with high level of accuracy.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Education
Undergraduate Certificate - Substance Use Disorder Treatment
University of North Texas
Denton, TX 08.2020 - 12.2020
No Degree - Organizational Communication
Murray State University
Murray, KY 08.2006 - 05.2010
Skills
Specimen handling
undefinedTimeline
Laboratory Assistant II (Temporary)
HealthTrackRx
01.2022 - Current
Behavioral Health Technician
Enterhealth
09.2020 - 11.2020
Undergraduate Certificate - Substance Use Disorder Treatment
University of North Texas
08.2020 - 12.2020
Executive Assistant
Marriott International, Inc.
01.2020 - 10.2020
Senior Customer Service Supervisor
Results Staffing
07.2016 - 01.2020
Event Manager
Marriott International, Inc.
09.2014 - 07.2016
Assistant Hotel Manager
TMI Hospitality
11.2011 - 07.2012
No Degree - Organizational Communication
Murray State University
08.2006 - 05.2010
Awards
Employee of the Month
Results Staffing
Spirit to Serve Award
Marriott International, Inc.
Employee of the Quarter
Marriott International, Inc.
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