Taylor Johnston
Escondido,CA
Summary
Highly motivated, creative, and versatile sales professional with ten years of experience in a variety of products and services. Especially skilled at building effective, productive working relationships with clients and staff. Excellent problem solver, with experience in negotiation, customer service, and long-term relationship building with both vendors and clients.
Overview
14
14
years of professional experience
Work History
Instacart Shopper
Instacart
02.2022 - Current
- Maintained high satisfaction rating of 4.94 out of 5 by completing orders quickly and while communicated with customers to make sure I purchase the best selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings with a speed rating of 162
- Loaded and unloaded orders at customer's homes or locations going above and beyond with a 0% cancellation rate.
- Loaded and unloaded orders at customer's homes or locations quickly and efficiently while maintaining all proper protocol i.e checking ID for all alcoholic purchases
Life Insurance Agent
American Income Life
03.2022 - 11.2022
- Responsible for contracting and scheduling zoom appointments with union members to educate them on both their union benefits provided by AIL, as well as educate them about life insurance products offered exclusively though their union and AIL
- This included determining the member's needs and financial situations to determine extent of present coverage
- Also responsible for obtaining approval by completing application for process, as well as completing coverage by delivering the policy and planning follow up appointments
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Sales Specialist
EnergyCore Construction
04.2021 - 01.2022
- Outside sales of a variety of energy efficient home upgrades (Windows, Roof, HVAC, Patio Covers, and Tex-Cote)
- Essential duties included presenting product and service features to clients, estimating a bid for the scope of work for the project, selling the project to the client, as well as obtaining financing for the client to make it more affordable
- This also included follow up with homeowners to make sure they are satisfied and to get referrals and Yelp reviews to generate more clients and assist with online presence and marketing.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Sales Professional
Mercedes-Benz
08.2020 - 01.2021
- Displayed new models to clients and assisted the client in determining which vehicle is best suited to their needs
- Arranged test drives for customers and accompanied them on the trip to explain vehicle features and driving capabilities
- Responsible for negotiating the final sale price of the vehicle
- Also responsible for verifying the delivery of the vehicle is spectacular and meaningful for the client by collaborating with the service team to facilitate prepping the vehicle properly.
Sales Supervisor
Suitsupply
05.2018 - 06.2020
- Recognized by top management at cooperate levels for achievement in both customer service as well as various sales categories such as average $ per customer and average units per transaction.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Responsible for overseeing day to day operations of Store as well as any customer service issues
- Reasonable for maintaining high customer satisfaction levels and all aspects of sales for the store, managing inventory levels, pricing accuracy, customer shipments, and merchandising
- Motivated and led team to consistently meet or exceed monthly revenue targets of over $100,000 beating larger market store, such as Los Angeles
- Contributed to a wide range of store operations including opening and closing, preference management, training, and staff development.
Hugo Boss Specialist (Men’s)
Nordstrom
06.2010 - 02.2016
- Managed a client list of over 500 people
- Developed strong client relationships through consistent communication and attentive service.
- Hugo Boss Men’s Sportswear specialist- responsible for the merchandising and order fulfillment
- Customer Service All-Star & Multi-time Pace Setter.
Education
Political Science
Mesa College
Skills
- Result Driven
- Adaptable & Resilient
- Effective at Building Rapport & Trust
- Self-Starter
- Time Management/Scheduling
- Proficient in Microsoft Office
- Product picking
- Attention to Detail
- Strong Work Ethic
- In-depth product knowledge
- Sales strategy development
- Upselling and Cross Selling
Accomplishments
- Currently have a 4.94 rating with Instacart putting me in the 1 percentile
- Ranked #1 for Westcoast in sales for a Sales Supervisor while at Suitsupply
- Had the highest score ever recorded at Suitsupply training program
- Customer Service All-Star and multi-time Pace Setter while at Nordstrom
Timeline
Life Insurance Agent
American Income Life
03.2022 - 11.2022
Instacart Shopper
Instacart
02.2022 - Current
Sales Specialist
EnergyCore Construction
04.2021 - 01.2022
Sales Professional
Mercedes-Benz
08.2020 - 01.2021
Sales Supervisor
Suitsupply
05.2018 - 06.2020
Hugo Boss Specialist (Men’s)
Nordstrom
06.2010 - 02.2016
Political Science
Mesa College
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