Taylor Judd
Babylon,NY
Summary
Well-qualified Project Manager who has been an integral part of the NOSS team in developing content & making Network 2.0 optimizations successful. Uniquely qualified in this field, with a background as a Sr. NOSS Specialists, accomplishing high level work that can communicate easily to the NOSS Specialist demographic. Highly self-motivated & driven, while also being inquisitive, bold but cautious.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
NOSS Project Manager
Federal Express Corporation
06.2025 - Current
- In charge of all NOSS Specialist support scheduling to open bandwidth for Regional Managers to focus on on-site strategy & Engineering team to focus on high level data projects.
- NOSS PM for Northeast & Northwest Network 2.0 launches. Currently overseeing in flight optimizations for Upstate New York, Hudson, Northtop, New England & Western Rockies districts.
- NOSS Inbound Sphere lead, driving development of education materials for N2.0 preload sort operations. NOSS IB Sphere work has lead to better field education by NOSS utilizing the materials developed by Sphere specialists.
- Co-developed NOSS Specialist Peak support strategy to ensure NOSS specialists are providing value during Peak, supporting field operations during the busiest time of the year.
- Co-hosts weekly Launch District Update call to identify N2.0 concerns & gaps across the network. Develop multiple report outs utilizing this call including sending detailed notes including risks to the entire organization & Launch Watch Criticality, which is sent to executive leadership to provide a high level overview of launch risks in the 30 days leading up to launch.
- Developed multiple service monitoring tools for high level service looks that allow user to quickly understand service success & risks without having to understand tools or dig. Created NOSS Service trend charts for an at a glance look at direction each N2.0 location is trending in their journey to returning to PO MBG baseline. Created N2.0 Return to Baseline spreadsheets that got absorbed by N2.0 service daily emails that gives a quick at a glance of where each station is to baseline and it’s trend during launch week.
- Developed launch week Pickup reporting processes that were determined as a gap after multiple customers were found to be at risk during July 2025 N2.0 launches.
SBDD/CMO/NOSS Specialist
FedEx Ground
Bethpage, NY
01.2022 - 06.2025
- Launch Lead for Network 2.0 Tucson MM Optimization.
- Supported Network 2.0 Launch at FTMY/339, HQMA/1985, OLYM/985, SYAR/19 & CAPE/26.
- Supported Canada Transformation Project in Phases 1, 3 & 4 at WINN/6183, YWGA/6184, BRAN/6187, YPQA/6135, TORO/6124, TORL/6125, YIBA/6138 & KAML/6220.
- Spearheaded working and completion of CTP Action Items post launch for Phases 1-4. Responsibilities included reaching out to SRM’s & District Management to determine what needed to be done to close out action items including vehicle acquisition, helping resolve Same Day On Call Pickup issues & fine tuning conveyance plans between ramps & facilities.
- Started call series between East Pre & Post Specialist teams to share information & cease miscommunication issues created by having siloed departments that previously had zero synergies. Calls covered visits for CTP to assist CRT team by giving information that will be needed for Launch visits & CRT providing retrospective information post go-live.
- Workshopped Network 2.0 Post Graduation Evaluation at HERM/161, helping create a more streamlined and effective evaluation for Network 2.0 facilities who have launched and still need fine tuning to hit metric goals.
- Held & presented End-User Training at QUEE/114, DURH/277, BRSL/310 & NWRS/83.
- Was lead SBDD specialist for deployments at DURH/277, NCRS/275, NCNC/290, EBRN/080 & BRSL/310. Facilitated all T-minus call & DMT training with regional engineering team. Also handled all logistics items with station management (scheduling calls, reserving conference room space, etc.).
- Assisted SBDD deployment in ALBA/122, KALA/490, ELOU/400, HRBG/170 SCRA/185 & NWRS/083.
- Assisted with multiple DRIVE initiatives, first with DROP/RED as the DROP lead for the EAST & also with RACER/LMO Failure Root Cause as the EAST lead.
Operations Manager
FedEx
Bethpage, NY
09.2019 - 01.2022
- Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives - Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management.
- Operations Manager of the Month NYME District 2/2020. QWBT Employee of the Month 2/2021.
Operations Admin
FedEx
Bethpage, NY
10.2018 - 09.2019
- Reviews, researches and/or enters data in various systems to support respective functional area - Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer - Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
Package Handler
FedEx Ground
Bethpage, NY
05.2018 - 10.2018
- Warehouse duties include loading, unloading, and sorting of packages of various size. Specialized as a door scanner.
Legal Records Clerk
Rubin & Rothman
Islandia, NY
01.2006 - 10.2014
- Scanning, uploading, and filing legal documents in the database management system.
- Entering, and updating complete and accurate information into database of records.
- Prioritized work and ensured files are presented in a timely manner when requested.
- Maintain a daily productivity log of scanning and indexing activities.
Education
Bachelor of Science - Criminology
SUNY, Cortland
Cortland, NY 09.2009 - 05.2014
Skills
- Risk assessment
- Service monitoring
- Launch coordination
- Stakeholder engagement
- Time management
- Team collaboration
- Problem solving
- Project scope analysis
- Change impact analysis
- Data analysis
Awards
- NOSS Warrior, 05/01/25
- NOSS Warrior, 12/01/25
- FedEx Safety Award, 04/01/25
- NOSS Recognition 53 times since 10/2023
- SBDD MVP, 08/01/22
- QWBT/3119 Employee/Administrator of the Month, Multiple
- NYME District Operations Manager of the Month, 02/01/20
- Bravo Zulu, Multiple
Timeline
NOSS Project Manager
Federal Express Corporation
06.2025 - Current
SBDD/CMO/NOSS Specialist
FedEx Ground
01.2022 - 06.2025
Operations Manager
FedEx
09.2019 - 01.2022
Operations Admin
FedEx
10.2018 - 09.2019
Package Handler
FedEx Ground
05.2018 - 10.2018
Bachelor of Science - Criminology
SUNY, Cortland
09.2009 - 05.2014
Legal Records Clerk
Rubin & Rothman
01.2006 - 10.2014