Taylor-Junai Bell
Summary
A seasoned office administrator and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Equipped with exceptional customer service and decision-making skills, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Prospect Airport Services
03.2022 - 07.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Monitor and input data pertaining to time and attendance of employees in multiple Excel logs.
- Manage and process time & attendance which includes reviewing and clearing time cards.
- Corresponding with field managers via email to resolve administrative matters with employees.
- Contact or meet with employees when attendance issues arise.
- Understand the FMLA/ADA protocols and process claims for employees when applicable.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Trained and mentored junior staff in meeting planning best practices.
Office Coordinator
East Village Physical Medicine
12.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled appointments for physicians’ services.
- Obtained external medical reports as required by medical professionals.
- Collected co-pays and procedure payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization which included placing patients on muscle stimulation and spinal decompression tables for
therapy. - Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Office Operations Supervisor
United States Census Bureau ACO 2976
01.2020 - 10.2020
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
- Supervised payroll, personnel, inventory, recruiting, and supplied management for ACO employees.
- Supervised the routine clerical tasks required in the collection, control, review, and reporting of personnel and payroll data.
- Responsible for the data capture of recruiting and payroll and personnel forms.
- Coordinated the data being processed from the operations functions, objectives, and other requirements, such as time schedules, priorities, and workflow.
- Reported daily performance and progress of subordinates to superior.
Education
High School Diploma -
York Early College Academy
Queens, NY06-2017
Skills
- Data entry
- Office management
- Conflict resolution
- Team leadership & development
- Customer service
- Critical thinking
Timeline
Supervisor of Operations
Prospect Airport Services
03.2022 - 07.2024
Office Coordinator
East Village Physical Medicine
12.2020 - 01.2022
Office Operations Supervisor
United States Census Bureau ACO 2976
01.2020 - 10.2020
High School Diploma -
York Early College Academy
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