TAYLOR JUNAI BELL
Summary
A seasoned office administrator and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Equipped with exceptional customer service and decision-making skills, excellent communication skills, a talent for spotting areas in need of improvement, and implementing changes with a strategic approach.
Overview
5
5
years of professional experience
Work History
SUPERVISOR OF OPERATIONS
Prospect Airport Services
Newark
03.2022 - 07.2024
- Managed workload distribution, maximizing productivity without overwhelming team members, or compromising the quality of work.
- Monitor and input data pertaining to the time and attendance of employees in multiple Excel logs.
- Manage and process time and attendance, including reviewing and clearing timecards.
- Corresponding with field managers via email to resolve administrative matters with employees.
- Contact or meet with employees when attendance issues arise.
- Understand the FMLA/ADA protocols, and process claims for employees when applicable.
- Answered incoming calls promptly and professionally; provided callers with accurate information, or directed them to appropriate departments and personnel when necessary.
- Developed new filing systems to improve the accuracy of document retrieval processes.
- Trained and mentored junior staff in meeting planning best practices.
OFFICE COORDINATOR
East Village Physical Medicine
Manhattan
12.2020 - 01.2022
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Scheduled appointments for physicians' services.
- Obtained external medical reports as required by medical professionals.
- Collected co-pays and procedure payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
OFFICE OPERATIONS SUPERVISOR
United States Census Bureau ACO 2976
Newark
01.2020 - 10.2020
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
- Supervised payroll, personnel, inventory, recruiting, and supplied management for ACO employees.
- Supervised the routine clerical tasks required in the collection, control, review, and reporting of personnel and payroll data.
- Responsible for the data capture of recruiting, payroll, and personnel forms.
- Coordinated the data being processed from the operations functions, objectives, and other requirements, such as time schedules, priorities, and workflow.
- Reported the daily performance and progress of subordinates to a superior.
Education
High School Diploma -
York Early College Academy
Queens, NY06.2017
Skills
- Data entry
- Conflict resolution
- Customer service
- Office management
- Critical thinking
- Scheduling coordination
Timeline
SUPERVISOR OF OPERATIONS
Prospect Airport Services
03.2022 - 07.2024
OFFICE COORDINATOR
East Village Physical Medicine
12.2020 - 01.2022
OFFICE OPERATIONS SUPERVISOR
United States Census Bureau ACO 2976
01.2020 - 10.2020
High School Diploma -
York Early College Academy