Taylor Jurski
Toledo,OH
Summary
Dynamic professional with a strong background in customer service and staff training, exemplified during my tenure at Dollar General. Proven ability to enhance customer satisfaction and loyalty through effective complaint resolution and team development. Skilled in inventory monitoring and employee oversight, consistently fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Key Holder / Acting Manager
Dollar General
09.2025 - Current
- Supervised daily store operations, ensuring exceptional customer service and maintaining optimal inventory levels.
- Trained and mentored new employees on company policies and operational procedures.
- Managed cash register operations, including balancing drawers and processing transactions accurately.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Security Guard
Hollywood Casino Toledo
12.2021 - 03.2022
- Conducted regular inspections of premises to detect hazards or security vulnerabilities.
- Assisted guests with inquiries, providing exceptional customer service while maintaining security protocols.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Waitress
Toledo Country Club
03.2021 - 11.2021
- Provided excellent customer service in high-volume dining environment.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Starbucks
09.2019 - 09.2020
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Assisted in training new staff on beverage preparation techniques and customer interaction.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Engaged with customers to promote seasonal products and special offers effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Start High School
Toledo, OHSkills
Customer service
Training and mentoring
Customer service management
Staff training and development
Staff oversight
Team training and development
Staff training
Inventory monitoring
Employee oversight
Opening and closing coordination
Drawer counting
Employee training
Handling complaints
Superior work ethic
Timeline
Key Holder / Acting Manager
Dollar General
09.2025 - Current
Security Guard
Hollywood Casino Toledo
12.2021 - 03.2022
Waitress
Toledo Country Club
03.2021 - 11.2021
Barista
Starbucks
09.2019 - 09.2020
High School Diploma -
Start High School