Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Kamryn

Summary

Resourceful OIS Support Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.

Overview

6
6
years of professional experience

Work History

OIS Support Administrator

AERMOR
01.2023 - Current
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Optimized system security and performance with proactive changes such as VRAM and Security center.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.

IT Service Desk Analyst

SAIC
06.2022 - 01.2023
  • Provided Tier 1 IT support to non-technical internal
    and external users through start-up, shut down and
    first-level troubleshooting of technical processes
    and other support services
  • Resolved a diverse range of technical issues across
    multiple systems and applications for customers
    and end-users across various time zones
  • Assisted customers in identifying issues and
    explained solutions to restore service and
    functionality.
  • Diagnosed and troubleshot hardware, software and network issues.

Patient Appointment Scheduler

Eursdale; Naval Medical Center Of Portsmouth
05.2021 - 06.2022
  • Assisted over 100 customers in 8 hours by
    answering questions, updating demographics and
    scheduling appointments
  • Promoted superior experience by addressing
    patients ‘concerns, demonstrating empathy and
    resolving problems swiftly
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Double-checked patient histories and current
    information while scheduling follow-ups and other
    appointments.

Customer Service Representative/Shift Manager

Rite-Aid, Walgreens
05.2017 - 04.2021
  • Implemented customer service policies and procedures for consistent performance standards.
  • Measured and improved customer satisfaction through feedback surveys and analysis.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Improved customer satisfaction scores through
    application of superior conflict resolution and
    problem-solving skills.

Education

Bachelor of Science - CyberSecurity

Regent University
Virginia Beach, VA
05.2020

Skills

  • Business Correspondence
  • Meeting Support
  • Employee Timesheet Processing
  • Customer Satisfaction
  • Microsoft Office
  • JavaScript
  • Microsoft Word
  • Microsoft Excel
  • Google Drive
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Windows
  • Microsoft Project
  • Office 365
  • Visual Basic
  • Google Docs
  • Microsoft Exchange
  • Network Security
  • Microsoft Azure
  • ACAS

Additional Information

Certificates/Clearance:

Security +

CEH (Pursuing)

PenTest (Pursuing)

Secret Clearance

Timeline

OIS Support Administrator

AERMOR
01.2023 - Current

IT Service Desk Analyst

SAIC
06.2022 - 01.2023

Patient Appointment Scheduler

Eursdale; Naval Medical Center Of Portsmouth
05.2021 - 06.2022

Customer Service Representative/Shift Manager

Rite-Aid, Walgreens
05.2017 - 04.2021

Bachelor of Science - CyberSecurity

Regent University

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Taylor Kamryn