Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR-KATE FRANKLIN

TAYLOR-KATE FRANKLIN

Christiansburg,VA

Summary

Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Collison Plus
Blacksburg, VA
09.2023 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Receptionist/ Admin Assistant

NRV Property Management
03.2023 - 08.2023
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Contacted and followed up with tenants on renewal notices
  • Prepared lease paperwork and obtained signatures and first payments from new residents
  • Manage all lease transfers for property
  • Answering high volume incoming calls, process checks and make bank deposits for rental and HOA accounts.

PATIENT COORDINATOR

Real Life Dental
Christiansburg, VA
03.2022 - 02.2023
  • Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns
  • Coordinated care for patients, oversaw admission processes and managed patient flows
  • Pulled patient files and verified insurance before patient's appointment.

SPORTS MINISTRY ASSISTANT

Fellowship of Christians Athletes
Blacksburg, VA
06.2018 - 02.2022
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Managed scheduling for staff
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
  • Organized personal and professional calendars, including reminders for upcoming meetings and events
  • Typed documents, updated websites and compiled information for meetings
  • Attended business meetings and took meeting minutes
  • Traveled with manager to take notes and dictation at meetings
  • Worked well in team environment as well as independently
  • Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day
  • Completed assigned duties and consistently produced high volume of work to support daily business needs
  • Organized training materials and user manuals to promote onboarding sessions
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Leasing Consultant

CMG Leasing Inc
Blacksburg, VA
03.2016 - 02.2018
  • Achieved National Apartment Leasing Professional certification by National Apartment Association
  • Certified in Fair Housing Training
  • Manage and organize resident housing information and needs for 911 residents
  • Plan events for resident retention, move in, move out and other monthly events
  • Increased resident involvement in community
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Contacted and followed up with tenants on renewal notices
  • Office/ Budgeting
  • Leadership development Timeline/ Meeting Planning and Management Client satisfaction/ Customer Service Strong interpersonal skills/ Flexible Conference planning/ Special Events Excellent communication skills Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
  • Prepared lease paperwork and obtained signatures and first payments from new residents
  • Manage all lease transfers for property.

Education

Bachelor of Science - Public Relations

Radford University
05.2014

Skills

  • Work Ethics
  • Time Management
  • Guest relations
  • Appointment confirmation
  • Patient Relations
  • Customer friendly
  • Office Organization
  • Administrative Support
  • Guest Relations
  • Front Office Management
  • Cash Handling

Timeline

Front Desk Receptionist

Collison Plus
09.2023 - Current

Receptionist/ Admin Assistant

NRV Property Management
03.2023 - 08.2023

PATIENT COORDINATOR

Real Life Dental
03.2022 - 02.2023

SPORTS MINISTRY ASSISTANT

Fellowship of Christians Athletes
06.2018 - 02.2022

Leasing Consultant

CMG Leasing Inc
03.2016 - 02.2018

Bachelor of Science - Public Relations

Radford University

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TAYLOR-KATE FRANKLIN