Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Taylor Kay

Youngsville,LA

Summary

Self-motivated professional with a strong business and medical background, an ability to motivate & work collaboratively, while achieving individual and company goals. A result driven employee seeking to secure a position in an established atmosphere while utilizing my experience/acquired skills & providing impeccable customer service. Accounts receivable clerk offering a strong work ethic, and determination to complete tasks in a timely manner. Accurate and detail-oriented with a verifiable record of accurate bookkeeping and skill in working with customers, vendors, and management.

Overview

8
8
years of professional experience

Work History

Accounting Assistant / Sales & Marketing / Receptionist

Ackal’s Community Pharmacy
09.2016 - Current
  • Greeted & assisted customers on arrival
  • Established guidelines for proper billing for providers
  • Worked hand in hand with front office staff to ensure that the proper information was received for claims processing
  • Maintained and updated all files including insurance companies, diagnosis, procedure, fees/ profiles
  • Resolved billing issues identified by insurance carriers and patients
  • Research and responded to patient inquiries regarding billing issues if necessary
  • Followed up on submitted claims; monitored unpaid claims; resubmitted claims if necessary
  • Printed and mailed statements to clients, organization accounts, and lawyer's monthly
  • Received and posted payments from clients insurance companies, and organization accounts
  • Ran necessary reports weekly and monthly to maintain accuracy
  • Provided medical records and reports for attorney requests
  • Maintained the strictest confidentiality and adhered to all HIPAA guidelines and regulations
  • Assisted customers with product selection, explained product usage if needed
  • Maintained confidential files and records
  • Filed every filled medication in numerical order
  • Responded to patient grievances
  • Proven ability to deal promptly with emergency situations
  • Maintained a sufficient record of office supplies
  • Performed office duties, including scanning and filing
  • Answer high volume of calls
  • Recorded & logged pharmacy and gift shop inventory
  • Filed & made customer reminder calls regarding available prescriptions
  • Receive & disperse prescriptions via fax, telephone, & e-scripts
  • Verified insurances, posted daily insurance payments & disputed insurance denials
  • Cash handling, credit-card processing, balanced daily accounts, created & mailed customer statements
  • Accurately posted cash receipts to patient accounts and prepared daily deposits
  • Collection calls for outstanding customer balances on accounts
  • Routinely commended for maintaining an orderly and clean appearance
  • Delivered Medication to patients daily
  • Assist with pharmacy paperwork, including sorting and storing written prescriptions forms
  • Help maintain an adequate and complete inventory in both the prescription and OTC area
  • Follow proper procedures for ordering, checking in, and stocking merchandise, both prescription and OTC
  • Returns, claims, recalls of all prescription and merchandise
  • Computer knowledge for maintaining database, and entering records using PioneerRX POS system and Dejavoo credit card machine
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or costumers rapport.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join our RxLocal App.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked full time schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in the front and back of pharmacy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise and medication as required.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Pharmacy Technician - Pharmacy Technician

PAAS Assured Online
Lafayette, LA

High School Diploma -

St. Thomas Moore Catholic Highschool
Lafayette, LA
05-2016

Skills

  • Microsoft Word
  • Excel
  • Power-point
  • POS systems
  • Meds-on-time
  • Invoice
  • General accounting
  • Customer Service
  • Organizing
  • Planning
  • Working relationships
  • Medicaid
  • Medicare
  • Private insurances
  • Claim Entry
  • Payment Posting
  • Prescription processing
  • Medication Inventory
  • Safety
  • HIPAA privacy rules
  • Sales
  • Marketing
  • Communicates
  • Troubleshoots
  • Assist problems
  • Answering high volume phone calls
  • Forwarding phone calls
  • Multi-line telephone system
  • Customer inquiries
  • Administrative tasks
  • Information monitoring
  • Fast paced work environment
  • Dealing with multiple tasks
  • Bookkeeping
  • Accounts Payable
  • Invoicing and collections
  • Accounts Payable and Receivable
  • Strong Communication Skills
  • Invoicing and Billing
  • Month-end reports
  • Attention to Detail
  • Payment Processing
  • Invoice Verification
  • Invoice balancing
  • Invoice Processing
  • Purchase Order Management

References

Available upon request

Languages

English
Full Professional

Timeline

Accounting Assistant / Sales & Marketing / Receptionist

Ackal’s Community Pharmacy
09.2016 - Current

Pharmacy Technician - Pharmacy Technician

PAAS Assured Online

High School Diploma -

St. Thomas Moore Catholic Highschool

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Taylor Kay