Taylor Keegan
Davenport,IA
Summary
Adaptable operations professional with a diverse background in food service, office management, and business ownership. Known for strong scheduling, accounts receivable, and point-of-sale skills, along with clear communication and effective issue resolution. Ready to support efficient service and positive customer experiences.
Overview
14
14
years of professional experience
Work History
Floor manager, Server, Cashier
Harlan's Fine Foods
Davenport, Iowa
01.2023 - Current
- Oversaw dining floor operations at fine foods service counters and seating areas, ensuring smooth service and guest satisfaction.
- Coordinated staff schedules, breaks, and floor coverage during busy meal periods.
- Assigned tasks to team members according to their skills and strengths, fostering a more efficient and harmonious work environment.
- Trained team members on guest service and Harlan's Fine Foods standards.
- Addressed guest concerns with effective communication and professional service, enhancing overall guest experience.
- Assigned tasks to team members according to their skills and strengths, fostering a more efficient and harmonious work environment. to team members in accordance with their skillset.
Owner/ Operator
Neat Freaks LLC
Davenport, Iowa
11.2017 - 01.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Coordinated service routes and scheduled client appointments to optimize daily operations.
- Communicated with clients about service requests and special instructions.
- Prepared estimates and invoiced customers for completed services.
- Managed customer complaints promptly and professionally to uphold business reputation.
- Built long-term customer relationships through exceptional service, engagement, and effective issue resolution.
Office Manager
Lindle Plumbing
Eldridge, Iowa
01.2013 - 11.2017
- Managed office operations for Lindle Plumbing, including phones, files, and customer records.
- Scheduled plumbing service calls and coordinated technician calendars with dispatch support.
- Processed invoices, payments, and billing paperwork for residential and commercial jobs.
- Addressed customer inquiries regarding services and schedules., appointment changes, and service follow-up calls.
- Prepared permit, contract, and job documentation for plumbing projects.
- Organized payroll information, time records, and employee paperwork.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
West High School
Davenport, IA06-2005
Skills
- Point of sale
- Schedule coordination
- Staff scheduling
- Staff scheduling
- Accounts receivable
- Customer service
- Time management
- Problem solving
- Microsoft Word
- Staff scheduling
Timeline
Floor manager, Server, Cashier
Harlan's Fine Foods
01.2023 - Current
Owner/ Operator
Neat Freaks LLC
11.2017 - 01.2023
Office Manager
Lindle Plumbing
01.2013 - 11.2017
High School Diploma -
West High School