Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Kelley

Fort Worth

Summary

Salon management professional with proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment. Consistently achieves a repeat customer return of over 80%.


Experienced Stylist with 7 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication.

Overview

8
8
years of professional experience

Work History

Salon Manager

Great Clips
07.2024 - Current
  • Assisted in daily salon operations, ensuring smooth workflow and customer satisfaction.
  • Supported team members in maintaining cleanliness and organization of salon environment.
  • Adapted quickly to salon protocols, fostering a positive atmosphere for clients and staff.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Participated in inventory management processes, tracking supplies and assisting with orders.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Handled employee scheduling and coverage needs during business hours.

Assistant Salon Manager

Great Clips
01.2022 - 07.2024
  • Assisted in managing daily salon operations, ensuring smooth workflow and client satisfaction.
  • Engaged with clients to provide product recommendations and enhance their salon experience.
  • Collaborated with management on team meetings to discuss performance improvements and goals.
  • Assisted in managing inventory of hair care product.
  • Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
  • Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.

Stylist

Great Clips
06.2018 - 01.2022
  • Delivered exceptional customer service, ensuring a welcoming atmosphere for clients.
  • Executed precise haircuts and styling techniques tailored to individual client preferences.
  • Educated clients on proper hair care products and techniques to maintain styles at home.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.

Salon Receptionist

Great Clips
08.2017 - 06.2018
  • Managed front desk operations, ensuring a welcoming environment for clients.
  • Assisted clients with inquiries and service recommendations, enhancing customer satisfaction.
  • Processed payments and maintained accurate transaction records for daily reconciliations.
  • Maintained cleanliness and organization of reception area, contributing to overall salon ambiance.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.

Education

High School Diploma -

Timber Creek High School
Keller, TX
05-2018

Cosmetology

Keller Center For Advanced Learning
Keller, TX
05-2018

Skills

  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Client satisfaction
  • Customer needs assessment
  • Scheduling
  • Cleanliness and sanitation
  • Health and safety regulations
  • Diverse hairstyles
  • Fast learning

Timeline

Salon Manager

Great Clips
07.2024 - Current

Assistant Salon Manager

Great Clips
01.2022 - 07.2024

Stylist

Great Clips
06.2018 - 01.2022

Salon Receptionist

Great Clips
08.2017 - 06.2018

High School Diploma -

Timber Creek High School

Cosmetology

Keller Center For Advanced Learning

Similar Profiles

CREATE PROFILE