Summary
Overview
Work History
Skills
Timeline
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Taylor Kellis

Boise,ID

Summary

Highly experienced Administrative Assistant with 6 years of demonstrated excellence in supporting senior management and streamlining office operations. Skilled in enhancing office efficiency and productivity through effective organizational strategies, time management, and exceptional attention to detail. Proven track record in fostering positive relationships with both clients and staff. Seeking a well regarded company to evolve with professionally.

Overview

5
5
years of professional experience

Work History

Consumer Experience Specialist

Standlee Hay
Kimberly, ID
06.2023 - Current
  • Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
  • Collaborated with sales, marketing, and product development teams to better understand customer needs.
  • Performed administrative tasks including filing paperwork, updating databases, and generating reports.
  • Remained calm and professional in stressful circumstances, effectively diffusing tense situations.
  • Answered customer inquiries, providing accurate information regarding products and services.

Operations Manager

Interlink Volunteer Caregivers
Twin Falls, ID
02.2023 - 05.2023
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets, and updated reports to understand community needs.
  • Implemented policies and standard operating procedures, managing quality, customer service, and logistics.
  • Aided senior leadership in the decision-making process by compiling daily reports to propose strategic interventions and enhancements, aligning with short and long-term objectives.
  • Responded effectively to sensitive inquiries or complaints.

Office Administrator

Craig Cares
Roseville, CA
09.2019 - 01.2022
  • Provided administrative support to the executive team, HR and payroll department.
  • Verified timesheets against attendance records for accuracy and resolved discrepancies.
  • Monitored and maintained employee schedules and client calendars.
  • Lead employee onboarding services and supported department members to increase productivity and performance.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Skills

  • Reliable
  • Strong interpersonal skills
  • Conflict resolution
  • Workflow optimization
  • Check processing
  • Credit and collections
  • Microsoft Office
  • NetSuite and Microsoft Dynamics CRM

Timeline

Consumer Experience Specialist

Standlee Hay
06.2023 - Current

Operations Manager

Interlink Volunteer Caregivers
02.2023 - 05.2023

Office Administrator

Craig Cares
09.2019 - 01.2022

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Taylor Kellis