Summary
Overview
Work History
Education
Skills
Timeline

Taylor Kelly

Norwich,CT

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Front Office Manager

Hartford Windsor Airport Marriott
Windsor , Ct
10.2020 - Current
  • Coached employees through day-to-day work and complex problems.
  • Hired and trained new employees
  • Handled guest complaints/follow up
  • Increased customer service ratings through hospitable service.
  • Oversaw day-to-day operations 302-room hotel with staff of 15-20 employees.
  • Training new GSAs/supervisors
  • scheduling for front desk/shuttle drivers
  • coaching/discipline

Front Office Shift Manager

Two Trees Inn-Foxwoods
Mashantuckett, CT
06.2018 - 03.2019
  • Handled guests complaints
  • coaching and discipline
  • assisting front desk with busy check in times
  • communicate between other departments to ensure hotel was running smoothly
  • offer 10/10 guest service
  • daily reports
  • oversee check in/check out process

Front Desk Agent

Fox Tower-Foxwoods
Mashantucket , Ct
10.2016 - 06.2018
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Education

Associate of Arts - Hospitality Management

American Public University
2025

High School Diploma -

Byron High School
05.2013

Skills

  • Staff Training
  • Guest Registration
  • Guest Satisfaction
  • Personnel Supervision
  • Morale Improvements
  • Guest Interaction
  • Room Inspections
  • Leadership

Timeline

Front Office Manager - Hartford Windsor Airport Marriott
10.2020 - Current
Front Office Shift Manager - Two Trees Inn-Foxwoods
06.2018 - 03.2019
Front Desk Agent - Fox Tower-Foxwoods
10.2016 - 06.2018
American Public University - Associate of Arts, Hospitality Management
Byron High School - High School Diploma,

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Taylor Kelly