Taylor Kennedy
Oakdale,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer and Community Relations Associate
Women's Center & Shelter Of Greater Pittsburgh
10.2016 - 05.2024
- Served as primary contact for inquiries regarding in-kind donations, fundraisers, volunteer opportunities, and relevant community events.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Children's Advocacy Program Supervisor
Women's Center & Shelter Of Greater Pittsburgh
11.2021 - 07.2023
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Cared for, managed activities of, and attended to daily living needs of children newborn - 17+ while their parents worked towards completing goal plans.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environment.
- Mentored undergraduate and graduate college students, by providing guidance on best practices while nurturing their professional growth trajectories over time.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Shelter Program Supervisor
Women's Center & Shelter Of Greater Pittsburgh
11.2018 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Managed high-stress situations effectively, prioritizing caller needs and maintaining composure under pressure.
- Ensured confidentiality of sensitive client information while sharing pertinent details with necessary parties when required.
- Educated clients about available resources, guiding them through the process of accessing support services in their community.
Direct Service Advocate
Women's Center & Shelter Of Greater Pittsburgh
10.2016 - 11.2018
- Provided individual and group advocacy to adult and youth clients.
- Acted as an economic empowerment advocate, providing assistance with housing searches, available benefits, and employment processes.
- Provided overnight direct service advocacy and building security.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
- Ensured confidentiality of sensitive client information while sharing pertinent details with necessary parties when required.
- Assisted in training new hotline advocates, sharing best practices and offering guidance as needed.
- Adapted communication style based on individual caller needs, promoting positive rapport-building even during challenging conversations.
- Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
- Educated clients about available resources, guiding them through the process of accessing support services in their community.
- Developed resource materials for clients, streamlining the information-sharing process during crisis situations.
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
- Assisted clients in accessing benefits and entitlements by providing guidance through the application process, advocating on their behalf when necessary.
- Implemented behavior management strategies to address challenging behaviors while maintaining a respectful environment for all clients involved.
Cashier
Target
08.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master of Social Work - Social Work
University of Pittsburgh
Pittsburgh, PA12-2015
Bachelor of Arts - Sociology
University of Pittsburgh
Pittsburgh, PA05-2013
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Adaptability and dependability
- Customer service
- Community outreach
- Volunteer recruitment
- Conflict resolution
- Fundraising
- Patience and empathy
- Written and verbal communication
Certification
Children, Youth, and Families
Gender, Race, and Class
Timeline
Children's Advocacy Program Supervisor
Women's Center & Shelter Of Greater Pittsburgh
11.2021 - 07.2023
Shelter Program Supervisor
Women's Center & Shelter Of Greater Pittsburgh
11.2018 - 11.2021
Volunteer and Community Relations Associate
Women's Center & Shelter Of Greater Pittsburgh
10.2016 - 05.2024
Direct Service Advocate
Women's Center & Shelter Of Greater Pittsburgh
10.2016 - 11.2018
Cashier
Target
08.2015 - 08.2016
Children, Youth, and Families
Gender, Race, and Class
Master of Social Work - Social Work
University of Pittsburgh
Bachelor of Arts - Sociology
University of Pittsburgh
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