Taylor Kilian
Old Bridge,Nj
Summary
I’m always striving to better myself and my team in achieving our goals for the future. I am knowledgeable with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Highly efficient & well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Whole Foods Market
02.2020 - Current
- Meat & Seafood cutting
- Case filling
- Filling Amazon prime orders
- Inventory
- Cleaning
- Prep work
- Handling delivery
- Customer service
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Increased sales through effective product placements and persuasive communication skills.
- Assisted in inventory management to prevent stock shortages and overages.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Improved customer satisfaction by quickly helping each person find desired items.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Contributed to the achievement of sales targets through upselling techniques and suggestive selling of menu items.
- Assisted in maintaining proper food storage procedures, reducing spoilage and waste while ensuring safe consumption for customers.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Food Service Manager, Gas Manager, Assistant Store Leader
QuickChek
01.2015 - 07.2019
- Training
- Inventory
- Department product orders
- Shrink
- Scheduling
- Managing time punches
- Team member coaching
- PNL
- Interviews
- On boarding new hires
- Assist in the opening of new stores
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of multiple team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Assisted in opening four new locations
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Major incomplete
Brookdale community college
01.2015
Skills
- Positive attitude
- Customer service and engagement
- Teamwork and collaboration
- Problem-solving
- Team leadership
- Decision-making
- Staff training and development
- Goal setting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Conflict resolution
- Product management
- Budget control
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Data analysis
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Organizational skills
- Hiring and training
Certification
ServSafe, 01/01/15, 12/31/18, True
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Team Member
Whole Foods Market
02.2020 - Current
Food Service Manager, Gas Manager, Assistant Store Leader
QuickChek
01.2015 - 07.2019
Major incomplete
Brookdale community college
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