Taylor Kimble

• Greet guests at front desk and engaged in pleasant conversations while managing check-in process for hotel with 100+ rooms.
• Contact housekeeping staff and maintenance department to resolve issues with guest rooms.
• Use quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Enforce policies and procedures to increase efficiency.
• Facilitate smooth guest experiences by coordinating with multiple departments across property.
• Keep accounts in balance and ran daily reports to verify totals.
• Handle incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Collect room deposits, fees, and payments.
• Support sales efforts through upselling rooms, amenities, or special packages when appropriate.

• Oversaw 2 locations utilizing time management and scheduling in advance.
• Enhanced brand visibility through creation of eye-catching promotional materials and targeted social media campaigns.
• Researched data to successfully manage all Social Media Platforms and updated daily to increase engagement.
• Collaborated closely with executive leadership to align marketing initiatives with overall business objectives for sustained growth.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Increased customer engagement by developing and implementing innovative marketing strategies for restaurant.
• Planned and executed events and marketing programs to increase qualified leads.
• Created content and promotional materials to drive engagement and conversions.
• Optimized email campaigns to increase open and click-through rates.
• Strengthened brand recognition within our community through active participation in local events and sponsorship opportunities.
• Conducted market research to identify new opportunities and target markets.
• Cultivated interpersonal skills by building positive relationships with others.

• Reduced operational risks while organizing data to forecast performance trends.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
• Implemented new inventory management system to optimize stock levels and reduce waste.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Learned and adapted quickly to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to develop and implement creative solutions to complex problems.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Promoted from Sales Coordinator to Front Office Manager

• Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
• Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Created, prepared, and delivered reports to various departments.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Maintained clean and organized work environment, promoting professional image of hotel to guests.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed Social Media Accounts daily
• Negotiated local corporate rates
• Planned and executed Corporate and Social events in meeting room.
• Generated new leads through networking and attending industry events.
• Trained team members in successful strategies to meet operational and sales targets.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Submitted reports to senior management to aid in business decision-making and planning.
• Developed and implemented sales strategies to increase profits.
• Assisted in development of annual sales budgets and forecasts, ensuring alignment with company objectives.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Negotiated contracts on behalf of organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Managed portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
• Provided critical support during sales negotiations, positively impacting deal closure rates.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.

• Finalized event details with clients such as; linen choices, floorplans, vendor set up, table settings and lighting specifications
• Presided over viewings to sell venue space
• Attended scheduled events to ensure smooth execution of events.
• Negotiated and worked with venues and vendors to carry out event objectives.
• Coordinated travel and accommodations for event attendees.
• Brainstormed and implemented creative event concepts and themes.
• Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
• Elevated guest satisfaction by addressing concerns promptly and professionally during events.
• Coordinated event planning, bookings and logistics while monitoring budgets and writing proposals.
• Reviewed event bills to confirm accuracy and approve payment.

• Scheduled appointments for weddings, parties, corporate events ranging between $5,000.00 - $20,000.00 for up to 500 people
• Worked with clients on their event needs including choosing color schemes, menu choices, and décor.
• Established administrative work procedures to track staff's daily tasks.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted coworkers and staff members with special tasks on daily basis.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Volunteered to help with special projects of varying degrees of complexity.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Organized and detail-oriented with strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Passionate about learning and committed to continual improvement.
• Developed strong communication and organizational skills through working on group projects.