Taylor Kincaid
Cincinnati,OH
Summary
Hard-working, Dedicated & Determined
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Brakes 4 Less
09.2022 - Current
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Boosted overall shop efficiency by maintaining clean workspaces and properly disposing of hazardous materials according to regulations.
- Minimized customer wait times by completing maintenance tasks in a timely manner without compromising quality.
- Maximized availability of replacement parts inventory by coordinating with suppliers on ordering schedules and delivery timelines.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
03.2021 - 08.2022
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Planned and prepared work schedules for 40+ employees to assign employees to specific duties.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Assistant Manager of Operations
Taco Bell/Kfc Norwood
11.2018 - 02.2021
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 30% decrease in waste.
Crew member
Wendy's
06.2014 - 02.2017
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Customer service rep.
SIRS
12.2012 - 12.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Hughes high school
Skills
- ServSafe Manager Certification (5 years)
- Store Management Experience (6 years)
- Profit & Loss
- Logistics/ forecasting
- Payroll/recruiting/HR
- Budgeting
- Supply Chain
- Customer service
- Cash handling
- Mechanical knowledge
- Automotive service/ diagnostic
- Time management
- Service writing
- Inventory control
- Communication skills
Certification
- ServSaf Manager, 05/01/15, 05/01/20
- Driver's License, 07/01/21, 12/01/25
- Licensed DOT, 03/2024, 03/2026
Personal Information
Located: Cincinnati, OH
Relocation: Anywhere
Timeline
Manager
Brakes 4 Less
09.2022 - Current
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
03.2021 - 08.2022
Assistant Manager of Operations
Taco Bell/Kfc Norwood
11.2018 - 02.2021
Crew member
Wendy's
06.2014 - 02.2017
Customer service rep.
SIRS
12.2012 - 12.2013
Hughes high school
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