Hi, I’m
Taylor King
Windsor Mill,MD
Summary
Professional with diverse experience in technical fields including 2D CAD drawings, 3D modeling, construction drawings, and graphic designing. Skilled in troubleshooting and structural analysis, with a solid background in marketing. Proficient in medical billing with a strong understanding of HIPAA compliance. Strong IT support background with expertise in helpdesk support, technical training, and beta testing. Well-versed in software applications such as Autodesk AutoCAD, Microsoft Office Suite, Matlab, Adobe Photoshop, and more. Possesses excellent adaptability, communication, and problem-solving skills. Experienced in project management and inventory management. Recent roles include Medical Sales Consultant, IT Support Technician, Engineering Technician, and Civil Engineer Trainee.
Overview
6
years of professional experience
1
Certification
Work History
Lens crafters
Medical Sales Consultant
06.2017 - Current
Job overview
- Supplied tutorials on Optical Center Measurement and EMR software for inexperienced staff
- Troubleshooted vision related issues, developed long-term solutions, and ensured patient satisfaction
- Proficient at using electronic medical record (EMR) system and medical billing software
- Managed over 200 customer per week and Increased sales by 40%
- Scheduled eye exams for patients
- Oversaw inventory of frames, lenses, and other medical devices
- Supplied Out-of-Network Insurance coverage via Vision Care Portal
- Knowledge of medical billing and coding procedures
- Coordinated with healthcare providers to ensure exact billing and coding practices
- Maintained patient records and ensured compliance with healthcare regulations.
University of Maryland Medical System
IT Support Technician
06.2021 - 06.2022
Job overview
- Troubleshooted issues involving computer hardware and software
- Performed technical aid on delivery,configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Diagnose and troubleshoot technical issues related to hardware and software
- Recorded customer details along with information about issue via Cherwell
- Responded to customer inquiries via email or phone
- Provided customers with product information and advice on how to use it effectively
- Trained computer users on new systems by performing technical demonstrations to acquaint them with operational procedures.
- Troubleshoot and diagnose problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
EN Engineering
Engineering Technician
01.2021 - 06.2021
Job overview
- Designed/prepared graphic representations of GIS data, using GIS hardware or software applications
- Converted data collected from field operations into GIS database with proper and correct spatial location
- Used CAD software program to create designs in 2D and 3D models
- Conducted site visits and surveys when needed
- Consulted with architects, engineers, and designers to understand their design requirements and supply technical advice to manufacturing and construction technicians
- Supplied exact, detailed and scale drawings
- Ensured drawings are compliant with industry and health and safety standards and protocols.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
Morgan State University
Civil Engineer Trainee
02.2017 - 01.2021
Job overview
- Designed or prepared graphic representations of GIS data, using GIS hardware or software applications
- Assembled,supported, and communicated base file structure within project
- Created existing conditions drawings from as-built, GIS, aerial imagery, field notes, and survey data
- Added annotation and dimensions to plot plans, details, and schematics
- Knowledge of horizontal directional drilling constraints and factors when drafting
- Modified drawings as directed by Engineer
- Checked tolerances, dimensions, and feasibility of designs and collaborated with team to resolve problems
- Interpreted aerial photography or imagery
- Converted data collected from field operations into GIS database with proper and exact spatial location.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Education
Capella UniversityMinneapolis, MN
Bachelor of Science
01.2023
Woodlawn High School Center For Pre-Eng. Res.Baltimore, MD
High School Diploma
05.2013
Skills
- Auto CAD
- GIS
- Micro Station
- Microsoft Office
- C
- MatLab
- Cherwell Service Management
- EMR
- Technical Training
- Strategic Networking
- Market Research
- Oracle Cloud
Certification
Oracle Cloud Infrastructure 2022 Foundations Associate
Timeline
IT Support Technician
University of Maryland Medical System
06.2021 - 06.2022
Engineering Technician
EN Engineering
01.2021 - 06.2021
Medical Sales Consultant
Lens crafters
06.2017 - Current
Civil Engineer Trainee
Morgan State University
02.2017 - 01.2021
Capella University
Bachelor of Science
Woodlawn High School Center For Pre-Eng. Res.
High School Diploma
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