Taylor King
Sacramento,CA
Summary
Motivated Server and Bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Senior Restaurant Manager
Club 27 Restaurant at Overland Park Golf Course
2021.09 - 2024.08
- Promoted from Bartender
- Developed and implemented comprehensive training courses for servers, bartenders, and hosts
- Manage over 60 employees including Servers, Bartenders, Utility Staff, and Hosts
- Managed the scheduling for all front of house departments
- Managed operations and ensured workflow efficiency for a bustling restaurant with 43 tables, 214 seats, and 20 bar seats
- Provided support and assistance to bartenders and servers during high-demand moments.
- Accomplished smooth operations and exceptional guest experiences by attentively managing front and back of house activities
- Ensured exceptional guest experience from start to finish by upholding high service standards at restaurant.
- Applied extensive experience in customer service to efficiently handle and resolve all guest complaints
- Efficiently resolved problems and communicated with staff, customers, and teammates when necessary
- Coached and motivated staff to enhance their learning and development in a positive, enjoyable manner
- Promoted positivity by cultivating a friendly atmosphere, contributing to a pleasant workplace for coworkers.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
Business to Business Sales Representative
Corporate Gifts & Promotions
2019.10 - 2021.09
- Promoted from Inside Sales Representative
- Managed and oversaw Corporate Gifts Department and Export business during supervisor's maternity leave from January to March 2020.
- Utilized strong communication skills to collaborate effectively with customers and multiple departments, including Accounting, Inventory, Production, Order Management, and Customer Service in order to ensure smooth order fulfillment and timely delivery
- Embraced company wide changes to ensure timely shipping and delivery of all open orders, while maintaining a positive outlook and adapting to necessary adjustments in my daily processes.
Golf Course Restaurant Bartender
Sykes/Lady OP Golf Course
2012.03 - 2021.09
- Began as a beverage cart attendant in 2011, fostering a dependable and driven rapport with supervisor
- Started at the restaurant in 2019 as a part-time bartender/server during its opening, eventually progressing to a full-time manager position by 2021.
- Multitasked efficiently in a demanding environment, while maintaining strong communication skills with customers and coworkers in a positive and friendly manner.
- Trained and mentored new employees in beverage cart operations and bar/restaurant duties.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Inside Sales Representative
2016.12 - 2019.10
- Manage a territory of 700 independently owned businesses generating $1.1M in annual Sales
- Acquired 56 Field Sales Accounts and successfully increased sales by over $275,000 and achieved a 58% decrease in outdate credits
- Maintain an extremely motivated and positive outlook towards weekly and monthly revenue goals
- Responsibilities Include: Generate revenue, acquire new business, and achieve monthly and annual revenue goals through inside sales and service of customers in my assigned region
- Prospect for new customers on a regular basis, as well earning business back from dormant prior customer
- Apply exceptional communication and time management skills as I continuously follow up with each account as I attain, review and process each order, while always prioritizing the success of their business
- Work closely with customers nation-wide to ensure even if we had to take reductions, we were still meeting gross profit goals.
Front Office Associate
Kansas City Marriott Downtown
2015.12 - 2016.12
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Achieved top position among front desk employees by receiving the most 10/10 customer service survey results.
- Received nomination for Annual Employee Excellence award from senior executive staff member
- Managed registration process for a 1000-room convention hotel with 35 event spaces.
- Maintained a high level of attention to detail during the check-in and check-out process for all reservations.
- Operate hotel switchboard efficiently, handling incoming calls and promptly providing necessary information or transferring callers to appropriate extensions.
Supervisor and Bartender
Harpo's Bar & Grill
2012.03 - 2015.07
- Open and close the restaurant and complete multiple tasks according to set standards
- Delegate tasks to employees and quickly and efficiently solve problems as they occur in a challenging environment
- Assisted in training of new staff
- Attain knowledge about how to operate each technological device and operations in the back of house
- Implemented a streamlined system for servers and kitchen resulting in reduced ticket times, higher customer satisfaction
- Credit Card Dispute Specialist
Education
Bachelor of Science - Hospitality Management
University of Missouri (Mizzou)
Columbia, Missouri09.2015
Skills
- Strong Work Ethic
- Customer Service Skills
- Friendly Personality
- Accountability
- Conflict Resolution
- Organization
- Critical Thinking Skills
- People Skills
- Strong Values
- Willingness to Learn
- Eager to Succeed
- Ability to Multitask
- Time-Management
- Proficient in Using and Learning Technology
- Motivated
- Teamwork Skills
Timeline
Senior Restaurant Manager
Club 27 Restaurant at Overland Park Golf Course
2021.09 - 2024.08
Business to Business Sales Representative
Corporate Gifts & Promotions
2019.10 - 2021.09
Inside Sales Representative
2016.12 - 2019.10
Front Office Associate
Kansas City Marriott Downtown
2015.12 - 2016.12
Golf Course Restaurant Bartender
Sykes/Lady OP Golf Course
2012.03 - 2021.09
Supervisor and Bartender
Harpo's Bar & Grill
2012.03 - 2015.07
Bachelor of Science - Hospitality Management
University of Missouri (Mizzou)
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