Taylor Kirkman
Kannapolis,NC
Summary
Motivated Worker with exceptional social skills, communication abilities, and customer service background. Experienced in irrigation repairs, lighting design/installation, and landscape design/installation. Eager to further my knowledge and gain more skills. Dedicated to following safety guidelines and meeting customers and companies needs efficiently. Pursues every opportunity to support team members and proactively address issues while maintaining integrity and honesty. Committed to professionalism, time efficiency, and being team oriented.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SiteOne Landscape Supply Inc.
Mooresville, NC
07.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Complete inventory counts and kept track of proper inventory.
- Built relationships with customers to encourage repeat business.
- Work with customers selling our products and ensuring customer satisfaction. Lead mobile sales for the team.
Irrigation and Lighting Technician
The Huntley Group
Concord, NC
04.2020 - 07.2023
- Repaired irrigation systems, ensuring proper functionality and optimal water distribution for over 50 residential properties.
- Conducted regular maintenance and troubleshooting on lighting systems, resulting in reduction of customer complaints and increased customer satisfaction collaborated with clients to design customized lighting plans to meet tell satisfaction and budget.
- Collaborated with clients to develop customized irrigation and lighting plans, meeting their specific needs and budget requirements.
- Managed inventory and ordered necessary supplies, ensuring availability of equipment and materials for timely completion of projects.
- Designed and laid out landscape plans.
- Trained and managed new hires..
- Conducted regular inspections and performed preventative maintenance, reducing risk of failure in systems and improving overall performance.
Education
Rain Bird Academy
Rock Hill, SCHigh School Diploma -
Central Cabarrus High School
Concord, NC06.2018
Skills
- Lighting Control System
- Safety Regulations
- Lighting Technology
- Crew Management
- Design Lighting
- Product Knowledge
- Customer Service
- Creative Solutions
- Project Management
- Diverse Plant Knowledge
- Work Site Cleaning and Organization
- Plan Projects
Timeline
Customer Service Representative
SiteOne Landscape Supply Inc.
07.2023 - Current
Irrigation and Lighting Technician
The Huntley Group
04.2020 - 07.2023
Rain Bird Academy
High School Diploma -
Central Cabarrus High School