Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Klann

Summary

Dynamic Business Operations Manager with over 12 years of experience driving team performance and enhancing customer satisfaction. Proven ability to solve complex problems and lead cross-functional teams to achieve strategic goals. Expertise in financial management ensures effective oversight of accounts while optimizing operational efficiency. Committed to fostering a collaborative work environment that empowers team members and delivers exceptional results.

Overview

2026
2026
years of professional experience

Work History

Operations Manager

Perfection Site Services
01.2018 - Current
  • Directed sales, call center, billing, shipping and inventory.
  • Implemented cost-effective solutions to reduce operational costs
  • Monitored and evaluated employee performance to ensure quality and customer satisfaction requirements were met.
  • Direct day-to-day operations including but not limited to scheduling, invoicing, inventory tracking, etc.
  • Managed financial accounts
  • Implemented cost-saving initiatives
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
  • Set and implemented strategic goals and initiatives
  • Generated leads for both lawn and snow seasons- B2B sales

Patient Services

University of Michigan Hospital
2014 - 01.2018
  • Designed and prepared technical reports
  • Scheduled, led and coordinated meetings for 5 different clinics while creating agendas and taking meeting minutes
  • Managing Faxing, scanning, manage daily work queues, copying, email mass merging, department calendar maintaining, Filing, etc
  • Inventory tracking and ordering for supplies and business cards
  • Conducting interviews
  • Coordination of Anxiety, Depression and Bipolar departments
  • Grid building, blocking and complete time off requests
  • Initiate communication with customers/patients by phone or in person
  • Scheduling for 32 different departments

Education

High School -

Canton High School
01.2014

Associates Degree - Business Administration

Schoolcraft College
01.2016

Skills

  • Extensive knowledge of Microsoft software
  • Prioritization and scheduling
  • Payroll management
  • Team leadership
  • B2B sales experience
  • Detail-oriented data management
  • Reliable presence
  • Adaptable learner
  • Dependable in responsibilities
  • Financial management expertise

Timeline

Operations Manager

Perfection Site Services
01.2018 - Current

Associates Degree - Business Administration

Schoolcraft College

Patient Services

University of Michigan Hospital
2014 - 01.2018

High School -

Canton High School

Similar Profiles

CREATE PROFILE