Taylor Klas

Comptia Network+

Comptia Security +

Comptia A+

Google IT Support

Computer Set-Up

• Setup, installed and configured computers with various operating systems.
• Fixed hardware, devices and software to set up work stations for new employees.
• Tested and installed motherboards, processors and graphics cards on desktops.

Problem-Solving

• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Experience in simulated technical support for end-users, resolving hardware, software, and network issues to maintain productivity.
• Skilled in using networking protocols such as TCP/IP, DNS, and DHCP for configuring network devices and ensuring connectivity.
• Knowledge of system monitoring tools and network diagnostic tools (e.g., Ping, Traceroute, Wireshark).

• Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
• Familiar with security standards and usability optimization.
• Effectively operates alone to troubleshoot and fix concerns.
• Knowledgeable in cybersecurity best practices including firewall configuration, anti-virus solutions, and data protection techniques.