Taylor Knight
Brookings,United States
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
15
15
years of professional experience
Work History
Supervisor
Lowes Home Improvement
Brookings, United States
02.2022 - 07.2024
- Coordinate daily and long-term operations to maximize efficiency, sales, and customer satisfaction within three high-volume departments.
- Train and mentor employees, developing their proficiencies, and directing efforts towards store and company goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Sales Specialist
Lowes Home Improvement
Brookings, SD
02.2020 - 02.2022
- Developed and implemented sales strategies to increase customer base.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Subject matter expert and primary point of contact in store's highest volume department.
- Maintained accurate records of customer interactions and transactions.
- Establish and maintain a direct interface with customers, building relationships and fostering loyalty.
- Resolved customer complaints in a timely manner.
Shift Manager
Bravo's
Brookings, SD
04.2012 - 08.2014
- Conduct inventory management, procurement operations, and scheduling.
- Direct and oversee daily operations within a fast-paced, high-traffic franchise location.
- Devise and implement marketing strategies.
- Coordinate efforts amongst a vast group of employees with diverse goals and skill sets.
- Resolved conflicts between employees or customers in a professional manner.
Shift Manager
Champs Sporting Goods
Omaha, NE
06.2009 - 04.2012
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Human Development -
South Dakota State University
05.2015
Skills
- Supervisor
- Sales Specialist
- Staff Management
- Inventory Control
- Operations Management
- Processes and procedures
- Team Building
- Client Relations
- Customer Service
- Conflict Resolution
- Professional Demeanor
- Training and mentoring
References
References available upon request.
Timeline
Supervisor
Lowes Home Improvement
02.2022 - 07.2024
Sales Specialist
Lowes Home Improvement
02.2020 - 02.2022
Shift Manager
Bravo's
04.2012 - 08.2014
Shift Manager
Champs Sporting Goods
06.2009 - 04.2012
Human Development -
South Dakota State University
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