Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Knowles

Greenville,NC

Summary

Responsible, dependable, and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, work well in a team environment, and excellent time management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Experience Manager/ Special Ops Trainer

Cava Grill
Greenville, NC
03.2023 - 09.2023
  • Collaborated with other departments to resolve guest issues quickly and efficiently.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Became food safe certified

Barista/Bookseller

Barnes & Noble
Raleigh/Durham, NC
12.2019 - 01.2023
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Shift Lead Manager

Yopop Frozen Yogurt
Raleigh, NC
10.2018 - 12.2019
  • Trained new employees on procedures, policies, and job functions.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Monitored the performance of staff to ensure quality standards were met.
  • Provided feedback to team members on their performance levels.
  • Ensured store was opened and closed promptly according to company policies.
  • Verified accuracy of register tills at the beginning and end of shift.
  • Verified that all security doors were locked at the close of business.
  • Opened/closed and ran the store by myself while maintaining the cleanliness of the store and providing prompt and positive customer service.

Education

Some College (No Degree) - Public Health

East Carolina University
Greenville, NC

Skills

  • Guest relations expertise
  • Sales and Upselling
  • Food Safe certified
  • Client Relationship Management
  • Timely complaint resolution
  • Team Management and development
  • Organization and prioritization
  • Basic accounting

Certification

  • Food Safe Certified

Timeline

Guest Experience Manager/ Special Ops Trainer

Cava Grill
03.2023 - 09.2023

Barista/Bookseller

Barnes & Noble
12.2019 - 01.2023

Shift Lead Manager

Yopop Frozen Yogurt
10.2018 - 12.2019

Some College (No Degree) - Public Health

East Carolina University

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Taylor Knowles