Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Kobert

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Workforce Management. Proven team leader and problem-solver competent in navigating complex situations and communication. Adept at quickly learning new technologies, systems, & processes for driving success. I bring a proven track record of successfully managing multiple projects and developing innovative solutions, while staying organized and being dependable at successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Senior Specialist, Workforce Management

Carvana
12.2021 - Current
  • Transitioned from Specialist 1 to Specialist 2 only 7 months after joining WFM, and promoted to Specialist 3 (soon changed to Senior Specialist) one year later in August 2023.
  • Verified accuracy and effectiveness of reporting processes, effectively using Alvaria & InContact to track and audit data for leadership review.
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Conducted independent audits of current processes/systems to proactively identify and correct process and/or system issues.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Modeled effective and constructive communication between Leaders of all levels & advocates to improve cross-functional collaboration.
  • Assisted with developing effective WFM policies and procedures to improve operations.
  • Supported department leadership in being a Champion of Change seamlessly implementing new processes, workflows, and policies.
  • Oversaw work of all Specialists helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching peers.

Verification Advocate III

Carvana
09.2020 - 12.2021
  • Delivered friendly service and offered expert support in every interaction. Supported customers via Chat/SMS, Email, & Phone.
  • Maintained positive relationships within a Work From Home environment to build and nurture dynamic partnerships.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Effectively lived our Carvana Principals and piloted our Blend system prior to roll out.

Cycle Instructor

Cycle Ave
02.2019 - 06.2021
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Used music to motivate and energize classes.
  • Demonstrated proper form and technique to prevent injury.

Server

Pitch
08.2018 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS systems to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Lead Server

Social Tap
06.2016 - 08.2018
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Server

Diego Pops
06.2013 - 09.2014

Server

Uncle Sam's
09.2011 - 06.2013

Education

General Studies

Glendale Community College
Glendale, AZ

High School Diploma -

Liberty High School
Peoria, AZ
05.2012

Skills

  • Problem Solving
  • Time Management
  • Conflict Resolution
  • Business Acumen
  • Stakeholder & Team Engagement
  • Quality Assurance
  • Training and Development
  • Proficient in Alvaria, InContact, & Google Suite
  • Process Analysis
  • Audit Reporting
  • System Upgrades
  • Multi-tasking & Critical Thinking
  • Attention to Detail
  • Adaptable and Flexible

Timeline

Senior Specialist, Workforce Management

Carvana
12.2021 - Current

Verification Advocate III

Carvana
09.2020 - 12.2021

Cycle Instructor

Cycle Ave
02.2019 - 06.2021

Server

Pitch
08.2018 - 03.2020

Lead Server

Social Tap
06.2016 - 08.2018

Server

Diego Pops
06.2013 - 09.2014

Server

Uncle Sam's
09.2011 - 06.2013

General Studies

Glendale Community College

High School Diploma -

Liberty High School

Similar Profiles

CREATE PROFILE
Taylor Kobert