Taylor Kretzman
Port Orange
Summary
Patient and empathetic customer service leader with extensive background in conflict resolution and customer care. Desiring to leverage talents to pursue challenging and dynamic leadership roles.
Overview
12
12
years of professional experience
Work History
Record Retrieval Specialist
ISG
08.2023 - Current
- Retrieve medical records and documents from healthcare providers, hospitals, and clinics as requested.
- Verify the accuracy and completeness of medical records before submission.
- Maintain an organized system for tracking and managing requests for medical records.
- Ensure compliance with HIPAA regulations and other applicable laws regarding patient privacy and data security.
- Collaborate with healthcare professionals, insurance companies, and legal entities to fulfill record requests.
- Communicate effectively with patients and healthcare providers regarding record retrieval processes.
- Assist in the development and implementation of efficient record retrieval procedures.
- Maintain up-to-date knowledge of industry standards and best practices related to medical record management.
Records Retrieval Specialist
ABI Document Support Services
10.2020 - 08.2023
- Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with procedure
- Enter viewable and non-viewable updates into the computer system to document all conversations with custodians, all progress of orders, and all tracking of orders
- (documented due diligence)
- Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
- Provide quality control for all incoming records when matching to a work order
- (i.e
- Record subject identifying information and type of records requested vs
- What was received)
- Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the spreadsheet
- Close and forward orders when necessary
- Call and establish the lines of communication with medical providers based on order priority of requests
Loss Mitigation Specialist
CARDworks
02.2019 - 02.2020
- Assist customers with making payments on their credit cards
- Show great empathy when listening to customers hardships
- Place customers in hardship programs as needed
- Provides exceptional customer service while also remaining a collector try to collect payments
- Always working with team leaders to get feedback and improve stats
Customer Service Representative
FRONTIER/SYKES
06.2014 - 02.2019
- Showed great care and empathy when working with the merchants
- Started on the project team working to permanently bring the department to the facility
- Spoke with escalated and Irate customers in situations dealing with collections, underwriting, and chargebacks
- Was chosen to be the first wave for a new call type and excelled in learning and understanding the call type
- Selected as one of the only agents approved to take escalated calls
- Also was chosen to take over as interim team lead over 20 agents making sure they were working diligently and effectively while trying to provide feedback and boost team morale
- Had all positive feedback on the team survey
Lawn Care Specialist
GREEN LEAF
04.2013 - 06.2014
- Mowed, trimmed, and edged lawns to customer satisfaction
- Supervised a crew of 2 people ensuring all work was done properly and efficiently
- Maintained all equipment
Maintenance Worker
Champion Self Storage
07.2012 - 01.2013
- Walked the property every morning making sure it is clean and picking up any trash
- Cleaned storage units when customers moved out
- Assisted with storage auctions
Education
GED -
SEMINOLE STATE COLLEGE
LAKE MARY, FLSkills
- Multitask
- Problem solver
- Team lead
- Quick learner
- Computer proficient
- Credit card processing
- Staff education and training
Timeline
Record Retrieval Specialist
ISG
08.2023 - Current
Records Retrieval Specialist
ABI Document Support Services
10.2020 - 08.2023
Loss Mitigation Specialist
CARDworks
02.2019 - 02.2020
Customer Service Representative
FRONTIER/SYKES
06.2014 - 02.2019
Lawn Care Specialist
GREEN LEAF
04.2013 - 06.2014
Maintenance Worker
Champion Self Storage
07.2012 - 01.2013
GED -
SEMINOLE STATE COLLEGE
Similar Profiles
LYAN BABILONIALYAN BABILONIA
Bilingual Writer at ISGBilingual Writer at ISG
Altaf AmrouneAltaf Amroune
Apprentice Construction Manager at ISGApprentice Construction Manager at ISG
Lucas Fontana OliveiraLucas Fontana Oliveira
Graduate Engineer at ISGGraduate Engineer at ISG