Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Taylor Krook

Taylor Krook

Springfield,KY

Summary

Proven track record in enhancing customer satisfaction and engagement, demonstrated during my tenure at Walmart. Skilled in complex problem-solving and relationship building, I consistently exceeded sales targets through strategic sales techniques and effective team collaboration. My leadership qualities and customer service orientation have significantly contributed to performance improvement and positive client engagement.

Overview

4
4
years of professional experience

Work History

Hourly Associate

Walmart
02.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Hourly Associate

Walmart
06.2021 - 02.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Cashier

Goodwill
10.2020 - 06.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

GED -

Homeschool
Harrodsburg, KY
05.2018

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Oral communication
  • Work Planning and Prioritization
  • Client Engagement
  • Issue Resolution
  • Customer service orientation
  • Order Fulfillment
  • Cross-Functional Teamwork
  • Performance Improvement
  • Management Support
  • Product Merchandising
  • Research abilities
  • Strategy Development
  • Sales Techniques
  • Process Improvement
  • Multiple Priorities Management
  • Production Support
  • Policy Implementation

Timeline

Hourly Associate

Walmart
02.2022 - Current

Hourly Associate

Walmart
06.2021 - 02.2022

Cashier

Goodwill
10.2020 - 06.2021

GED -

Homeschool

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Taylor Krook