Taylor Krug
Coventry,RI
Summary
Diversely Skilled Technical Analyst with 5 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication. Capable of performing Hardware and Software Troubleshooting on a variety of devices and programs from Laptop, Printer, and POS repair to Active Directory, Classic Desk HelpLine, and Microsoft Office Suite products and over 90% satisfaction rate with project and problem ticket resolution.
Overview
10
10
years of professional experience
Work History
Loss Prevention Technical Analyst
Allied Universal Security Services
02.2023 - Current
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through detailed analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
IT Support Engineer I
Swarovski
05.2019 - 12.2023
- Documented repair processes and helped streamline procedures for future technical support actions
- Explained technology-related details in easy-to-understand terms to individuals from diverse backgrounds and in various job positions
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Completed root cause analysis on routine and complex problems
- Performed preventive, predictive, and corrective maintenance to keep machinery running at optimal levels
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance
- Leveraged outstanding communication, interpersonal and people skills to work well with clients
- Assisted in leading and delegating tasks in various Rollouts and Projects from Windows 10 Migrations for hundreds of users to End of Life replacements on computers and other hardware across company.
Trainer/Zone Leader
Panera Bread
04.2014 - 07.2019
- Took responsibility for training of new associates for majority of positions in the restaurant-café.
- Built positive Customer Relations while serving high quality food that would meet quality standards preset by the organization, earning “Associate of the Quarter” on at least two occasions – Q3 2014 & Q2 2017
- Ensured that operations of café were met to strict sanitation and quality standards while coaching other associates as needed through constructive feedback.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Associates in Science - Law Enforcement
Community College of Rhode Island
Warwick, RI05.2015
Skills
- Application Installations
- Performance Analysis
- Testing Documentation
- Installation Oversight
- Maintenance and Repair
- Data Collection Monitoring
- Components and Parts Replacement
- Troubleshooting Skills
- Team Collaboration
- Dependable and Responsible
- Adaptability and Flexibility
- Stress Tolerance
- Active Directory Management
- Microsoft Office Suite
Timeline
Loss Prevention Technical Analyst
Allied Universal Security Services
02.2023 - Current
IT Support Engineer I
Swarovski
05.2019 - 12.2023
Trainer/Zone Leader
Panera Bread
04.2014 - 07.2019
Associates in Science - Law Enforcement
Community College of Rhode Island
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