Taylor Krystal

Supervisor Name: Donnetta Dean

Supervisor Phone: 615-532-6036

Salary: $42,504 (Annually)

Work Hours: 37.5

Collected, analyzed, and investigated detailed tax information to advise tax preparers on technical matters in accordance with laws, rules, and regulations as well as the Department of Revenue policy and procedures, completeness of records reconciling discrepant information and figures articulating discrepancies that existed amongst tax payer accounts, Completed written reports via email and account notes to account for changes providing a summary detail on findings, collected details to make final determinations and course of action case by case relating to adjustments, audits, and compliance. Adhered to a strict daily work schedule, setting priorities, and adjusted to change depending upon department needs.

Supervisor Name: Jasmine Hudson

Supervisor Phone: 731-738-1648

Salary: $24,792 (Annually)

Work Hours: 37.5

Calculated overall invoice totals, account adjustments, and purchases/account deductions to generate reports, spreadsheets, and adjustment forms, generated receipts and vouchers originating in assigned work unit and requisitions using appropriate product/category codes to assign the goods/services to the correct account, researched outstanding checks, overpayments, and underpayments and performed cancel and/or re-issue as necessary, analyzed and investigated submitted documentation to ensure a valid justification for account adjustments,conducted field calls from external and internal customers to explain account status information, internal policies and procedures, and other information as required by law, verified all fields on submitted documentation to match information in electronic database, as well as receiving reports against account information to ensure accuracy.

Supervisor Name: Alexis Hess

Supervisor Phone: 717-433-2246

Salary: 18.65 (Per Hour)

Work Hours: 40

Logged inventory of physical file folders by checking-out/checking-in folders for scanning into electronic system, moved files between workspace and file storage area, categorized records for disposition, prepared documents for scanning, reassembled documents while performing quality checks of reassembled file folders. Also communicated, as needed, with site representatives and remotely-located digitization manager. Independently conducted basic research and applied information as necessary to interact and communicate (orally and in writing) with customers effectively. Performed office duties.

Supervisor Name: Mary (Kelly Services)

Supervisor Phone: 731-217-8879

Salary: $18.65 (Per Hour)

Work Hours: 40

Handled 50+ incoming calls daily from production communicating discrepancies with machinery to dispatch maintenance personnel to ensure production goals were met with no interference, translated and assembled business requirements into detailed, production level technical specifications via work reports, detailing new features, key findings, and enhancements to existing business functionality

Supervisor Name: Elorise Chaffer

Supervisor Phone: 901-313-9238

Salary: 15.00 (Per Hour)

Work Hours: 37.5

Marketed and met with customers, potential clients, referral sources, and the community, prepared contact reports and submissions to the director using database system, presented data in weekly network meetings. Coordinated, provided all necessary agency and intra-program staff trainings; provided staff with necessary job requiring to be maintained open, on call availability. Handled and documented all financial transactions for individual accounts in accordance with agency policy; reconciled all individual accounts monthly. Applied regulatory guidance to answer customer inquiries regarding billing and invoices, explained financial policies and procedures to customers and financial systems or databases to locate relevant customer account information. Assisted leadership in providing sophisticated interviewing techniques resulting in the selection of the most suitable employees; Provided authoritative policy and technical advice or consultation and assistance to all organizations and all levels of management on the full range of personnel/payroll systems products and services. Performed research and analyzed the results to develop recommendations to customers through research fact-finding and evaluative techniques. Reviewed individual employee circumstances and goals, and advised on the most advantageous ways to meet them.

Supervisor Name: Senia Santos

Supervisor Phone: 615-916-1227

Salary: $18.25(Per Hour)

Work Hours: 40

Used knowledge based system and other tools in order to effectively receive, place inbound/outbound calls and provided customers with guidance, education, and logical trouble shooting to resolve operation issues while providing outstanding customer service documenting account details and adjustments for all levels of management. Adhered to a schedule while consistently meeting and exceeding productivity and quality goals. Proactively researched new technology trends and solutions for knowledge base systems.