TAYLOR LADUKE
Dallas,TX
Summary
Licensed adjuster looking to obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. Adept at communicating effectively with external and internal customers. Talented in effectively solving customer challenges and settling minor to complex claims.
Overview
7
7
years of professional experience
Work History
Cat Property Adjuster
Allstate
11.2023 - Current
- Ensured excellence in service delivery by adhering to strict quality control measures during all aspects of the claim process.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
- Improved claim resolution times by efficiently managing a caseload of property claims while utilizing proficiency in Xactimate .
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Protected company''s financial interests by identifying potential fraud indicators during investigations, referring cases for further review when warranted.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
Total Loss Adjuster
1st Source Adjusting
02.2023 - 05.2023
- Proficient in X1 (Xactimate 28) XA and Symbility
- Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims)
- Worked Total Loss (Mitchell survey, NADA survey)
- Determine damages (flood, hail, Man-made) and vehicle value on location
- Successfully defuse attorney and claimant issues
- Corresponds well with legal counsel, determine what the insurance company will pay out.
- Experienced in reimbursement tracking, skip trace, research, and resolving claim
- Assess claims and assign appraisers and field adjuster to evaluate damages and injuries, and coordinate receipt of repair estimates in accordance with client guidelines and approval.
- Determine appropriateness of estimates and appraisals, ensuring assessed damages correlate with facts of loss, reported damage, and evidence gathered
- Conduct interviews and recorded statements with insureds, claimants, and witnesses ensure fair claims investigations.
- Maintain adequate claims closure ratio as defined by claims supervisor or manager.
- Immediately report exposure to an excess carrier on all claims as required and notify supervisor and client of all summons and complaint received..
Licensed Irrigation Technician II
Dallas College
10.2019 - 11.2023
- Prioritized and corrected numerous irrigation breaks to quickly restore service.
- Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
- Installed irrigation systems for all types of customers, both residential and commercial.
- Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
- Adjusted countless sprinkler head direction and angle based on identified wet and dry areas.
- Operated complex irrigation systems with computer controls and extensive distribution lines.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Established lucrative customer relationships by using effective communication and active listening skills.
Lawn Service Technician
Dr. Green
06.2017 - 09.2019
- Communicated with managers to resolve issues needing attention on customer property.
- Recorded services rendered, materials used, and charges assessed on invoice forms.
- Oversaw watering schedules and other irrigation planning and maintenance.
- Answered customer questions to ensure future sales, special requests, and referrals
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Operated landscaping equipment to maintain grounds and remove trees.
- Checked current landscape projects to monitor work progress.
Education
ASSOCIATE OF APPLIED SCIENCE DEGREE - Personal Computer Support
Dallas College
Dallas, TX01.2021
Skills
- Loss Analysis
- Service Quality
- Xactimate
- Damage Mitigation
- Liability Determinations
- Claim Handling
- Service Delivery
- Customer Support
- Quality Standards
State Licenses
CA, CT, DE, FL, GA, KY, LA, NC, NH, NM, OK, PA, RI, SC, TX, VT, WA, WV, & WY
Timeline
Cat Property Adjuster
Allstate
11.2023 - Current
Total Loss Adjuster
1st Source Adjusting
02.2023 - 05.2023
Licensed Irrigation Technician II
Dallas College
10.2019 - 11.2023
Lawn Service Technician
Dr. Green
06.2017 - 09.2019
ASSOCIATE OF APPLIED SCIENCE DEGREE - Personal Computer Support
Dallas College
Similar Profiles
Derek HendersonDerek Henderson
Agency Owner at AllstateAgency Owner at Allstate
Seema PathakSeema Pathak
Specialist at AllStateSpecialist at AllState
Jacie ReardenJacie Rearden
Express Claims Specialist at AllstateExpress Claims Specialist at Allstate
Renaldine AchilleRenaldine Achille
Liability Claims Adjuster at AllStateLiability Claims Adjuster at AllState
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal