Taylor Laff
Columbus
Summary
Highly organized and detail-oriented professional with experience in customer service, accounts payable and receivable, payroll, and bookkeeping. Proven success in ensuring accuracy of financial reports and compliance with accounting regulations. Dedicated to providing excellent customer service and building positive relationships with clients.
Overview
16
16
years of professional experience
Work History
Technical Services Coordinator
Guardian Water and Power
10.2024 - Current
- Monitored and responded to emails promptly to support efficient workflow.
- Developed strategies for streamlined correspondence management.
- Coordinated scheduling of appointments to enhance client engagement and service delivery.
- Facilitated shipping operations by coordinating with vendors to fulfill requests.
- Managed completion of invoicing and ensured accurate updates to guardian-specific software to enhance operational efficiency.
- Engaged clients using a consistently professional tone to enhance customer experience.
- Coordinated technical support initiatives to enhance customer satisfaction.
- Implemented best practices for troubleshooting and resolving technical issues efficiently.
- Established strong working relationships with vendors, negotiating favorable terms on hardware and software purchases while maintaining budgetary constraints.
- Maintained detailed documentation of project progress, allowing for accurate tracking and analysis of team performance metrics.
- Oversaw email organization to enhance team communication efficiency.
Accounts Payable Specialist
Cass Information Systems
01.2021 - 10.2024
- Manage accounts payable, including receiving, processing, and verifying 1,000+ invoices per month
- Distribute payments to vendors, monitoring discount opportunities and resolving discrepancies in purchase orders, invoices, and payments
- Process client bills using the company's proprietary billing software, creating invoices and reviewing calculations on billing statements
- Build rapport with clients and vendors.
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures.
- Followed up on overdue payments from patients or insurance companies in a professional manner.
- Updated patient records, medical histories, and contact information for traceability.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Provided excellent customer service to all patients, staff members, and visitors.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
Medical Receptionist
The Convalarium of Dublin
06.2013 - 04.2020
- Provided excellent customer service to all patients, staff members, and visitors.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
Receptionist
Suntan Center
02.2010 - 06.2013
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Received payments and recorded receipts for services.
- Managed daily calendar appointments for staff members.
- Maintained various office or program records using secure filing system.
Education
High School Diploma - undefined
Madison-Plains
London, Oh06.2011
Skills
- Attention to Detail
- Active Listening Skills
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Communication
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
- Microsoft Office Skills
- Administrative Skills
- Teamwork Skills
- Leadership Skills
- Computer Skills
- Data Entry
- Payment Processing
- Invoice Processing
- Vendor Relations
- Vendor Relationship Management
- Payroll Administration
- Problem Resolution
- CRM Software
- Call center experience
- Team Collaboration
- Online chat and email
- Relationship Building
- Customer Relationship Management
- Shipment Tracking
- Call Control
- Client Engagement
- Telephone skills
- Customer/Client relations
- Organization skills
- Scheduling appointments
- Scheduling
- Administrative Support
- File Management
- Office Management
- Data inputting
- Tech-Savvy
- Typing Speed
- Multi-line telephone operation
- Appointment Scheduling
- Microsoft Office
- Patient Registration
- HIPAA Compliance
- Medical office administration
- Patient Scheduling
- Documentation
- Medical Billing
- Account Management
- Patient Relations
- Remote support
- Telecommunications
Timeline
Technical Services Coordinator
Guardian Water and Power
10.2024 - Current
Accounts Payable Specialist
Cass Information Systems
01.2021 - 10.2024
Medical Receptionist
The Convalarium of Dublin
06.2013 - 04.2020
Receptionist
Suntan Center
02.2010 - 06.2013
High School Diploma - undefined
Madison-Plains