Taylor LaFountain
Battle Creek
Summary
Dynamic professional with a proven track record in insurance sales and client relationship management, notably at Matthew Saint: Allstate Insurance Agency. Expert in leveraging insurance product expertise and exceptional customer service to achieve high client retention rates. Skilled in team leadership and critical thinking, consistently enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Office Manager
Matthew Saint: Allstate Insurance Agency
Remote
01.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated quotes and educated potential clients on insurance options.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Farmers Insurance Agency
Marshall, MI
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Restaurant Manager
Climax Enterprises LLC- Long Island Cafe
256 Helmer Rd N, Battle Creek, MI 49037
04.2021 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - General Education Associates
Kellogg Community College
Battle Creek, MISkills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Customer service
- Critical thinking
- Data entry
- CRM software
- File maintenance
- Work ethic and integrity
- Patience and empathy
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Task delegation
Certification
- Licensed Insurance Agent - Michigan Department of Insurance.
Timeline
Customer Service Representative
Farmers Insurance Agency
11.2023 - 01.2024
Licensed Insurance Agent/Office Manager
Matthew Saint: Allstate Insurance Agency
01.2023 - Current
Restaurant Manager
Climax Enterprises LLC- Long Island Cafe
04.2021 - 11.2023
No Degree - General Education Associates
Kellogg Community College