Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Lalanne

Liberty,MO

Summary

Problem-solving professional trained in customer service methods and sales techniques. Looking to start a lasting career with Wabtec though critical thinking, strong teambuilding, and strong work ehtic. Adaptable and versatile with willingness to learn new techniques and processes.

Overview

13
13
years of professional experience

Work History

Materials Technical Advisor

Wabtec
Kansas City, KS
02.2022 - Current
  • Coordinated shipping and receiving activities to optimize inventory levels and minimize delays or back orders.
  • Maintained a well-organized and hygienic workspace, minimizing errors in inventory counts while ensuring workplace safety.
  • Maintained an accurate inventory of parts in stock, including ordering new items as needed.
  • Conferred with clients to handle customer support inquiries, isolate underlying causes of repeated customer service requests and update procedures to prevent future complaints.
  • Shared knowledge and expertise to support the onboarding process for new employees through job-specific training.

Server

Another Round
North Platte, NE
05.2021 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Server/Manager

Canteen Bar and Grille
North Platte, NE
03.2017 - 11.2020
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Order Filler

Walmart Distribution Center
North Platte, NE
07.2014 - 03.2017
  • Operated power equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Communication with upper management for improvement to warehouse flow.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
  • Maintained a high level of accuracy and quality when picking material in order to keep quality goals in alignment with facility goals.
  • Followed industry safety standards of proper lifting, points of contact and warehouse cleanliness.

Wireless Sales Associate

Wireless Advocates
Parker, CO
03.2013 - 01.2014
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Provided customers with information about advantages, disadvantages and differences between different mobile brands.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.

Wireless Sales Associate

Best Buy
Parker, CO
08.2011 - 02.2013
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions.
  • Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
  • Executed company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels.

Education

High School Diploma -

North Platte High School
North Platte, NE
05.2009

Some College (No Degree) -

Mid Plains Community College
North Platte, NE

Skills

  • Issue and conflict resolution
  • Team building
  • Problem Solving
  • Materials transport
  • Workload priorities
  • Quality control
  • Inventory replenishment
  • Warehouse picking
  • Certified forklift operator

Timeline

Materials Technical Advisor

Wabtec
02.2022 - Current

Server

Another Round
05.2021 - Current

Server/Manager

Canteen Bar and Grille
03.2017 - 11.2020

Order Filler

Walmart Distribution Center
07.2014 - 03.2017

Wireless Sales Associate

Wireless Advocates
03.2013 - 01.2014

Wireless Sales Associate

Best Buy
08.2011 - 02.2013

High School Diploma -

North Platte High School

Some College (No Degree) -

Mid Plains Community College

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Taylor Lalanne