Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor LaManna

Brockport,NY

Summary

Military technical school graduate and hospitality college graduate with network administration knowledge, adept knowledge of sales efficiency, and always ready to learn more and tackle new responsibilities. Superior communication skills with the ability to understand client needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Manager

Balanced K-9
01.2023 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.

Venue Coordinator

Arbor Venues
11.2023 - Current
  • Maximized venue utilization with strategic scheduling and space allocation.
  • Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
  • Coordinated staff assignments, contributing to well-organized and smoothly run operations.
  • Addressed client concerns promptly, fostering trust in quality of service provided at each venue.
  • Trained new team members on company policies and best practices ensuring consistency across all Venue Coordinator roles.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.

Photo Booth Operator

Roc The Party
02.2023 - 09.2023
  • Kept equipment working optimally by replacing loose, worn, and defective parts.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service
  • Assisted guests with booth instructions and operation, answering questions and delivering personable service.
  • Connected cables of cameras and lights, adequately grounding cables to prevent injury.
  • Attended to customers at home and business locations to complete on-site hospitality.
  • Resolved guest issues by identifying source of complaint and formulating corrective action.
  • Engaged customers by suggesting fun poses and interacting with guests in fun ways.

Animal Care Attendant

Pet Paradise Resort
10.2021 - 09.2022
  • Restrained animals safely during exams and procedures.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Sales Manager

Ion Solar LLC
05.2020 - 12.2020
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Drove sales conversion rates up 5% first month as manager.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Developed and implemented comprehensive salesperson training program.
  • Held weekly meetings with Energy Consultants to identify techniques to overcome sales obstacles.
  • Developed rapport with all clientele.

Sales Support Representative

Paychex
04.2019 - 04.2020
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Managed over 100 calls daily
  • Set up appointments with potential and current customers to promote new products and services.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Used consultative sales approach to understand and meet customer needs.
  • Maintained thorough and current knowledge of medical device products, competitive offerings and market developments to capitalize on growth and expansion opportunities.
  • Utilized professional sales techniques to persuasively communicate with clients.

Salon Assistant

Zoom Tan
12.2018 - 06.2019
  • Worked directly with Human Resource, Information Technology and Clients to achieve and maintain satisfied customers and successful business strategies.
  • Assist customers by answering questions, responding to inquiries and handling telephone requests.
  • Assisted at least 50 customers daily.
  • Remained polite when speaking with difficult guests.
  • Maintain expert knowledge and awareness of skin care products sold.
  • Maintained work area by keeping it clean and neat to stay productive.
  • Cleaned spa according to State of New York safety and sanitary regulations.
  • Followed through with client requests in timely manners.
  • Directed telephone calls to appropriate departmental personnel.
  • Handled guest complaints calmly and professionally.
  • Processed guest credit card information for salon services.
  • Followed assigned opening and closing procedures for each salon location.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Performed inventory and restocking assignments as necessary.
  • Reported any unprofessional behavior from clients to management.
  • Greeted all guests in warm and friendly manners to create positive first impressions.
  • Communicated effectively with management concerning important customer issues.

Network Technician

United States Air Force – JBER, AK
08.2016 - 11.2018
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Collaborated with clients from concept through final delivery of product or service.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Oversaw hundreds of thousands desktops throughout base in Windows domain and installed firewalls to connect and protect users.

Assistant Preschool Teacher

Hilton Community Childcare
01.2015 - 08.2016
  • Enhanced 3-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Assisted teacher with developing creative program suitable for preschool children.
  • Encouraged children to interact with each other and participate in group activities.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Promoted sensory development by providing access to different textures.
  • Organized snack time and nap hours.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Education

Bachelor of Arts - Hospitality Administration And Management

American Public University System
Charles Town, WV
05.2024

VMware certificationCompTIA Security+ certificationNetworking with Windows Server 2016Identity with Windows server -

Air Force Technical School
Biloxi, MS
02.2017

First Aid certificationCPR certification -

Air Force Technical School
Biloxi, MS
02.2017

Installation, storage, and compute with Windows server -

Air Force Technical School
Biloxi, MS
02.2017

High School Diploma -

Brockport High School
Brockport, NY
2016

Skills

  • Customer Service
  • Competitive Sales
  • Event Management
  • Networking
  • Business Development and Planning
  • Coaching and mentoring
  • Event Setup
  • Personnel Management

Timeline

Venue Coordinator

Arbor Venues
11.2023 - Current

Photo Booth Operator

Roc The Party
02.2023 - 09.2023

Manager

Balanced K-9
01.2023 - Current

Animal Care Attendant

Pet Paradise Resort
10.2021 - 09.2022

Sales Manager

Ion Solar LLC
05.2020 - 12.2020

Sales Support Representative

Paychex
04.2019 - 04.2020

Salon Assistant

Zoom Tan
12.2018 - 06.2019

Network Technician

United States Air Force – JBER, AK
08.2016 - 11.2018

Assistant Preschool Teacher

Hilton Community Childcare
01.2015 - 08.2016

Bachelor of Arts - Hospitality Administration And Management

American Public University System

VMware certificationCompTIA Security+ certificationNetworking with Windows Server 2016Identity with Windows server -

Air Force Technical School

First Aid certificationCPR certification -

Air Force Technical School

Installation, storage, and compute with Windows server -

Air Force Technical School

High School Diploma -

Brockport High School
Taylor LaManna