Taylor Lambert

Responsibilities: In addition to maintaining acumen in iOS devices, diagnose, troubleshoot, resolve, and repair both software and hardware issues for macOS devices.

Achievements: Continued to lead the store in customer satisfaction surveys, facilitated department-wide briefings discussing quarterly goals and updates to protocols, and shared valuable insights into repair workflows that were implemented on a company-wide level.

Skills: Customer service skills, macOS proficiency, iOS proficiency, iPadOS proficiency, WatchOS proficiency

Responsibilities: Diagnose, troubleshoot, resolve, and repair both software and hardware issues for iOS devices.

Achievements: Consistently led in customer satisfaction surveys and was elevated to store trainer for both troubleshooting appointments and hardware repairs.

Skills: Digital literacy, adaptability, communication skills, attention to detail

Responsibilities: Meet and exceed quarterly sales goals while also implementing strategies to maximize revenue from my peers.

Achievements: Consistently led the branch in overall sales and the number of new business and corporate accounts opened in store.

Skills: Team leadership, strategic planning, project management, self-motivation