Taylor Lane
Duffield,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
United Health Group, Optum
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Teleperformance USA
04.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Production Technician, Doffing
Brock Services
06.2018 - 04.2020
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
Education
General Studies
Mountain Empire Community College
Big Stone Gap, VA05.2014
High School Diploma -
Gate City High School
Gate City, VA05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Data Collection
- Coordination
Timeline
Customer Service Representative
United Health Group, Optum
11.2021 - Current
Customer Service Representative
Teleperformance USA
04.2020 - 11.2021
Production Technician, Doffing
Brock Services
06.2018 - 04.2020
General Studies
Mountain Empire Community College
High School Diploma -
Gate City High School