Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Langford

Chattanooga,Tennessee

Summary

Goal-oriented with distinguished experience in hospitality and event industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

6
6
years of professional experience

Work History

Membership Director

Common House
03.2023 - Current
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Achieved established KPI for company through teamwork and focus on customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Executed strategic plans for growth and new acquisitions.

Clinic Manager

SLK Medical Aesthetics
08.2022 - 03.2023
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Make 50 outbound calls per day and send over 100 emails
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance
  • Multiple CRM platform proficiency
  • HIPPA Certified

Sales Manager

Bellhop Moving
03.2022 - 08.2022
  • Coached 20 direct reports in successful methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed and implemented comprehensive salesperson training program.
  • Analyzed sales and marketing data for improved strategies.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

East TN Accleleator Agent

Enthuse Marketing
07.2021 - 04.2022
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Grew Chattanooga sales by 63%
  • Coordinated schedules and timelines for events.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Solved customer challenges by offering relevant products and services.
  • Daily use of multiple CRM tracking systems & Excel logging

Club Manager

Common House
02.2021 - 12.2021
  • Implemented new concepts to maximize profitability.
  • Planned, organized and coordinated special events for over 200 guests
  • Maintained consistent accountability for 22 direct reports by training and coaching.
  • Recruited, hired and trained to develop high-performing staff.
  • Assisted in content development for events
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.

East Market Manager

3 Badge Beverage
01.2020 - 01.2021
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • 30% Growth in Control States
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Led educational training seminars and product demonstrations.
  • Researched potential clients and markets to prepare for appointments.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Expanded relationships and orchestrated complex deals across diverse business stakeholders.

Market Manager

Marie Brizard Wine & Spirits
01.2019 - 01.2020
  • Communicated product value, quality and style to educate and entice potential customers
  • Increased brand awareness, conducted field recruiting and participated in consumer events
  • Successfully lead General Sales meetings and master classes with wholesaler and key accounts
  • Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns
  • NYC on premise growth of 37%

Floor Manager

The Up & Up
11.2017 - 01.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Managed over 100 guests per evening
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.

Education

Associate of Science - Biology

Coastal Carolina University
Conway, SC
2013

Skills

  • Service Delivery Optimization
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Microsoft Excel
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Customer Service Process Improvement
  • Verifying Data Accuracy
  • Relationship Building
  • Decision Making
  • Negotiation Expertise

References

  • Derrick Depriest: VP Sales Bellhop Moving 828-450-2510
  • Allison Torres: Managing Partner of Freehold 201-214-2203
  • Addie Clifton: Head NP at SLK Clinic 501-749-4538
  • Rich Cardo Jr.: MBWS NY State Market Manager 516-924-0552
  • Honor Hostetler: Operations Director Common House 423-802-6837
  • Chaim Dauermann: Up & Up Beverage Director 646-238-5419

Timeline

Membership Director

Common House
03.2023 - Current

Clinic Manager

SLK Medical Aesthetics
08.2022 - 03.2023

Sales Manager

Bellhop Moving
03.2022 - 08.2022

East TN Accleleator Agent

Enthuse Marketing
07.2021 - 04.2022

Club Manager

Common House
02.2021 - 12.2021

East Market Manager

3 Badge Beverage
01.2020 - 01.2021

Market Manager

Marie Brizard Wine & Spirits
01.2019 - 01.2020

Floor Manager

The Up & Up
11.2017 - 01.2019

Associate of Science - Biology

Coastal Carolina University

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