Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Langston

Frisco,TX

Summary

I have over 7 years of experience in leadership roles, with a proven track record of driving team performance and achieving organizational goals. I have a strong background in talent development, performance management, and fostering a culture of collaboration and innovation within teams. My leadership style is characterized by strong communication skills, a servant leader mindset, and a commitment to continuous improvement. I am passionate about empowering and inspiring others to reach their full potential and am confident in my ability to lead and motivate others to reach success.

Overview

8
8
years of professional experience

Work History

New Business Case Manager

National Life Group
09.2023 - Current
  • Developed strong relationships with clients, fostering trust and loyalty towards the company.
  • Provided ongoing training and support to new case managers along with becoming a mentor for the new hire training classes.
  • Improved client satisfaction by effectively managing new business cases and resolving issues promptly.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Improved client satisfaction by effectively addressing concerns in a timely manner.

General Manager

Anytime Fitness
06.2019 - 09.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Became proficient within our systems and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed all invoicing of location supplies and necessary equipment repaints.

Assistant Manager

Famous Footwear
02.2016 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Organized new hire training programs to efficiently teach our policies, procedures, and systems utilized daily.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

Canton High School
Canton, TX
2013

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Computer Skills
  • Excellent Communication
  • Team Leadership
  • Problem Resolution
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Self Motivation
  • Analytical Thinking
  • Employee Coaching and Mentoring
  • Process Improvement
  • Adaptability

Timeline

New Business Case Manager

National Life Group
09.2023 - Current

General Manager

Anytime Fitness
06.2019 - 09.2023

Assistant Manager

Famous Footwear
02.2016 - 06.2018

Canton High School

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Taylor Langston