Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Langston

Frisco

Summary

Professional development specialist skilled in fostering growth and implementing effective programs. Known for strong focus on team collaboration and achieving measurable results. Reliable in adapting to changing needs while leveraging communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Learning and Development Facilitator

National Life Group
08.2024 - Current
  • Developed lesson plans, instructional materials and written practice tests for process and technical training courses.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

New Business Case Manager

National Life Group
09.2023 - 08.2024
  • Implemented data-driven solutions for better tracking of new business cases and their progress.
  • Mentored junior staff members, helping them acquire essential skills needed for career advancement in the field of business case management.
  • Developed strong relationships with clients, fostering trust and loyalty towards the company.
  • Streamlined processes for faster case resolution, resulting in increased efficiency and productivity.
  • Managed a diverse portfolio of clients, catering to their unique needs while maintaining high standards of service delivery.
  • Improved client satisfaction by effectively managing new business cases and resolving issues promptly.

General Manager

Anytime Fitness
06.2019 - 09.2023


  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Assistant Manager

Famous Footwear
01.2016 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.

Education

Canton High School
Canton, TX

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Managing Operations and Efficiency
  • Training and Development
  • Goal Setting
  • Team Development
  • Process Improvement
  • Performance Tracking and Evaluation
  • Employee Coaching and Mentoring

Timeline

Learning and Development Facilitator

National Life Group
08.2024 - Current

New Business Case Manager

National Life Group
09.2023 - 08.2024

General Manager

Anytime Fitness
06.2019 - 09.2023

Assistant Manager

Famous Footwear
01.2016 - 06.2019

Canton High School

Similar Profiles

CREATE PROFILE