Summary
Overview
Work History
Education
Skills
Timeline
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Taylor LaPlante

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Scheduling Coordinator

GOL Security
03.2021 - 04.2023
  • Managed schedules of team of 4 personnel to keep all shifts properly staffed.
  • Developed effective scheduling processes to achieve production objectives.
  • Entered information into system to update status reports.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 70+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Office Assistant

Industrial Maintenance Services Inc.
08.2018 - 03.2021
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Collected payments, issued receipts and updated accounts to reflect new balances.

Medical Receptionist

South Georgia Pediatrics
02.2018 - 08.2018
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Straightened up waiting room to maintain neat and organized space.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Education

Medical Assistant - Medical Assisting

Ogeechee Technical College
Statesboro, GA
12.2016

Skills

  • Billing and Payment Processing
  • Information Protection
  • Organization and Efficiency
  • Visitor Check-In
  • Administrative and Clerical Support
  • Data Inputting
  • Patient Information Collection
  • Telephone Skills
  • Greet Guests
  • Excellent Communication
  • Dependable and Responsible
  • Multitasking Abilities

Timeline

Scheduling Coordinator

GOL Security
03.2021 - 04.2023

Office Assistant

Industrial Maintenance Services Inc.
08.2018 - 03.2021

Medical Receptionist

South Georgia Pediatrics
02.2018 - 08.2018

Medical Assistant - Medical Assisting

Ogeechee Technical College

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Taylor LaPlante