Taylor LaPlante
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
GOL Security
2021.03 - 2023.04
- Managed schedules of team of 4 personnel to keep all shifts properly staffed.
- Developed effective scheduling processes to achieve production objectives.
- Entered information into system to update status reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered 70+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Office Assistant
Industrial Maintenance Services Inc.
2018.08 - 2021.03
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Medical Receptionist
South Georgia Pediatrics
2018.02 - 2018.08
- Entered patient information into system, including insurance, demographics and health history.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Medical Assistant - Medical Assisting
Ogeechee Technical College
Statesboro, GA12.2016
Skills
- Billing and Payment Processing
- Information Protection
- Organization and Efficiency
- Visitor Check-In
- Administrative and Clerical Support
- Data Inputting
- Patient Information Collection
- Telephone Skills
- Greet Guests
- Excellent Communication
- Dependable and Responsible
- Multitasking Abilities
Timeline
Scheduling Coordinator
GOL Security
2021.03 - 2023.04
Office Assistant
Industrial Maintenance Services Inc.
2018.08 - 2021.03
Medical Receptionist
South Georgia Pediatrics
2018.02 - 2018.08
Medical Assistant - Medical Assisting
Ogeechee Technical College