Taylor Laporte
Stuart
Summary
Experienced and personable Barista with a passion for delivering exceptional customer service. Skilled in creating customized experiences that leave a lasting impression on customers. Proficient in all aspects of coffee production and preparation, including roasting and brewing techniques. Adept at utilizing sales expertise to drive revenue and enhance the customer experience.
Overview
8
8
years of professional experience
Work History
Lead Behavioral Health Tech
Futures Recovery Healthcare
05.2022 - 08.2023
- Maintain awareness of client safety at all times
- Assist with general clean up and housekeeping as necessary
- Search belongings for contraband, if appropriate, in a respectful manner, according to policies and procedures
- Speak to clients in a respectful and calming manner, even if clients are agitated.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Shift Supervisor
Starbucks
10.2020 - 04.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Listened carefully to customer requests and created personalized, delicious beverages,
- Recommended products based on solid understanding of individual customer needs and preferences.
Cashier
Publix
11.2018 - 08.2020
- Greeting guest and helping them with any question and helping them find anything they may Need help with
- Register sales on register by imputing and scanning all items and totaling the purchase Ensuring the correct amount is given and handing back the correct change and making sure all credit and debit purchases go thru all the way and verifying checks by reviewing and recording the information of their drivers license
- Reporting needed change and ensuring the register stayed filled with the correct rolls of change
- Following all policies and procedures for checkout including the verification of age for tobacco and alcohol purchases.
Shift Supervisor
Dunkin Donuts
11.2015 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Skilled at working independently and collaboratively in a team environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
South Fork High School
06.2017
Skills
- Bilingual (English and French)
- Team Building and Leadership
- POS Systems
- Espresso Machine Operation
- Ordering Procedures
- Menu Memorization
- Cash Handling
- Customer Service
Timeline
Lead Behavioral Health Tech
Futures Recovery Healthcare
05.2022 - 08.2023
Shift Supervisor
Starbucks
10.2020 - 04.2022
Cashier
Publix
11.2018 - 08.2020
Shift Supervisor
Dunkin Donuts
11.2015 - 08.2020
High School Diploma -
South Fork High School
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