Taylor Larsen
Tyler
Summary
Multi-talented Shift Leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
7
7
years of professional experience
Work History
Assistant Store Director
Brookshires Grocery Company
02.2021 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Worked closely with suppliers to negotiate favorable pricing and delivery terms resulting in cost savings.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Responded to customer complaints and comments.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Supervised employees and different store departments.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Conducted inventory analysis to determine optimal stock levels.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
Shift Lead
Crumbl Cookies
08.2020 - 02.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Leader
Times Square Grand Slam
11.2017 - 08.2020
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Coached team members in techniques necessary to complete job tasks.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Alerted customers to upcoming sales events and promotions.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX05.2019
Skills
- Team Oversight
- Conflict Resolution
- Cash Handling
- Employee Training
- Product Knowledge
- Product Location
- Daily Workflows
- Guest Services
- Staff Management
- Cleaning
- Customer Complaint Resolution
- Quality Management
- Accounts payable and receivable
- Data analysis
- Sales leadership
- Vendor relationship development
- Strategic planning
- Delegation Abilities
- Tech Savvy
Timeline
Assistant Store Director
Brookshires Grocery Company
02.2021 - Current
Shift Lead
Crumbl Cookies
08.2020 - 02.2021
Shift Leader
Times Square Grand Slam
11.2017 - 08.2020
High School Diploma -
Chapel Hill High School
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