Taylor Lawitzke
Macomb
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working.
Overview
12
12
years of professional experience
Work History
Business Office Assistant
Cornerstone Medical Group
08.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Taking calls from patients and promptly directing them correctly and efficiently.
- Collecting, updating and managing patients medical records.
- Greeting patients promptly.
- Collaborating with clinical office staff and management to successfully manage providers schedules.
- Provide administration support to patients and office staff.
Server
Art and Jakes
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Answered customers' questions, recommended items, and recorded order information.
Office Manager
Construct Clean
01.2024 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Meeting with clients and creating scopes of work.
- Managing all day to day office tasks- hiring, invoicing,billing.
- Training crews on job sites.
Server/Bartender/ Front of House Manager
Leos Coney Island/ Rochester Corner Bar
01.2013 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Built warm relationships with regular customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new employees in every position to ensure success of the business.
- Handled hiring, all employee paperwork, end of shift reports, counted money and handled payroll through quickbooks.
- Managed floor, making sure all guests had the best possible experience in the establishment.
- Scheduled all employees and entertainment.
Bartender/Server/ Trainer
CJ Barrymore's
07.2014 - 11.2019
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Consultant
VIP Tanning
09.2018 - 08.2019
- Gained understanding of company products, systems and policies to give customers expert support.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built strong customer relationships.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate of Arts - General Business
Macomb Community College
Warren, MI05-2022
High School Diploma -
Dakota High School
Macomb, MI06-2015
Skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Relationship building
- Scheduling appointments
- Goal setting
- Scheduling and calendar management
Timeline
Business Office Assistant
Cornerstone Medical Group
08.2024 - Current
Office Manager
Construct Clean
01.2024 - 11.2024
Server
Art and Jakes
07.2023 - Current
Customer Service Consultant
VIP Tanning
09.2018 - 08.2019
Bartender/Server/ Trainer
CJ Barrymore's
07.2014 - 11.2019
Server/Bartender/ Front of House Manager
Leos Coney Island/ Rochester Corner Bar
01.2013 - 06.2024
Associate of Arts - General Business
Macomb Community College
High School Diploma -
Dakota High School
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