TAYLOR LAWITZKE
Macomb,USA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings and other environments. Has customer service and management experience. Highly motivated employee with a desire to take on new challenges. Has a strong work ethic, adaptability, is a multitasker and is extremely outgoing. Seeking new opportunities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Rep Insurance/Surgical Scheduler
Cornerstone Medical Group
Rochester, Michigan
11.2024 - Current
- Assist patients with scheduling procedures, surgeries, and managing medical records.
- Communicated effectively with healthcare providers regarding patient needs and inquiries.
- Managed appointment calendars for multiple surgeons.
- Ensured compliance with hospital policies and procedures for scheduling.
- Assisted patients with pre-operative instructions and necessary paperwork.
- Conveyed information to patients about arrival times and preoperative procedures.
- Reviewed daily OR and endoscopy schedules for accuracy.
- Verified insurance eligibility and coverage prior to surgery or procedure.
- Ensure that all necessary documentation, such as boarding forms, insurance authorizations, and medical clearances, are all completed accurately prior to the surgery date.
- Managed incoming calls from physicians' offices requesting surgical services.
- Scheduling follow-up or post-op appointments as designated by the physician.
- Resolved scheduling conflicts by negotiating with staff and patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Business Office Assistant
Cornerstone Medical Group
Rochester, MI
08.2024 - 11.2025
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized, detail-oriented, and possessing a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Taking calls from patients and promptly directing them, correctly and efficiently.
- Collecting, updating, and managing patients' medical records.
- Greeting patients promptly.
- Collaborating with clinical office staff and management to successfully manage providers' schedules.
- Provide administrative support to patients and office staff.
Office Manager
Construct Clean
Shelby Township, MI
06.2023 - 11.2024
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Meeting with clients and creating scopes of work.
- Managing all day-to-day office tasks, including hiring, invoicing, and billing.
- Training crews on job sites.
Server/Bartender/ Front of House Manager
Leos Coney Island/ Rochester Corner Bar
Rochester, MI
01.2013 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Built warm relationships with regular customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new employees in every position to ensure success of the business.
- Handled hiring, all employee paperwork, end of shift reports, counted money and handled payroll through quickbooks.
- Managed floor, making sure all guests had the best possible experience in the establishment.
- Scheduled all employees and entertainment.
Bartender/Server/Trainer
CJ Barrymore's
Clinton Township, MI
07.2014 - 11.2019
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Consultant
VIP Tanning
Macomb, MI
09.2018 - 08.2019
- Gained understanding of company products, systems and policies to give customers expert support.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built strong customer relationships.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate of Arts - General Business
Macomb Community College
Warren, MI05.2022
Administrative Assistant Certificate -
Macomb Community College
Warren, MI03-2018
High School Diploma -
Dakota High School
Macomb, MI06.2015
Skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Relationship building
- Scheduling appointments
- Goal setting
- scheduling and calendar management
- Insurance verification
- Scheduling procedures
- HIPAA compliance
- Time management
Websites
Timeline
Rep Insurance/Surgical Scheduler
Cornerstone Medical Group
11.2024 - Current
Business Office Assistant
Cornerstone Medical Group
08.2024 - 11.2025
Office Manager
Construct Clean
06.2023 - 11.2024
Customer Service Consultant
VIP Tanning
09.2018 - 08.2019
Bartender/Server/Trainer
CJ Barrymore's
07.2014 - 11.2019
Server/Bartender/ Front of House Manager
Leos Coney Island/ Rochester Corner Bar
01.2013 - 06.2024
Associate of Arts - General Business
Macomb Community College
Administrative Assistant Certificate -
Macomb Community College
High School Diploma -
Dakota High School
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