Taylor Lawrence
Creston,IL
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
My previous employer will tell you that I was a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.
I have a small gap in my work history due to giving birth to twins in February 2023. I had a high risk pregnancy, and took time off after their birth to be a stay at home Mom. Now that they are over a year old, I am eager to get back to work!
Overview
3
3
years of professional experience
Work History
Financial Service Representative
World Finance
Dixon, IL
02.2020 - 11.2022
- Built and established strong relationships with customers, enabling long-term partnerships
- Entered customer transaction information into company databases
- Approved loans within specified limits and referred loan applications outside those limits to management for approval
- Stayed abreast of new types of loans, financial services and products to better meet customers' needs
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans
- Explained to customers different types of loans and credit options that were available, as well as terms of those services
- Updated credit and loan files
- Worked with clients to identify financial goals and to find ways of reaching those goals
- Met with applicants to obtain information for loan applications and to answer questions about process
- Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
Associate In Arts (A.A.) - Psychology & Sociology
Rock Valley College
12.2019
Skills
- Loan Application Processing
- Collections Proficiency
- Customer Relationship Management
- Financial Due Diligence
- Data Entry
- Customer Service
- Conflict Resolution
- Friendly, Positive Attitude
- Task Prioritization
- Dependable and Responsible
- Computer Skills
- Organizational Skills
References
References available upon request
Timeline
Financial Service Representative
World Finance
02.2020 - 11.2022
Associate In Arts (A.A.) - Psychology & Sociology
Rock Valley College
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