Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Lee-Fowler

Bronx,NY

Summary

Dynamic and dedicated professional with extensive experience in high-pressure environments, notably at Great Performances. Proven ability to enhance customer satisfaction through strong multitasking and efficient organization. Recognized for exceptional service and professionalism, adept at handling complaints while maintaining a friendly demeanor. Skilled in teamwork and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Wait Staff

Great Performances
06.2022 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Provided professional beverage service, including wine selection guidance and pairing recommendations.
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Wait Staff

Exquisite Staffing - Cipriani
10.2021 - Current


  • Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with catering team to deliver outstanding service at various events, including weddings, corporate functions, and private parties.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • French service
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Sales Associate

Burlington Coat Factory Distribution Center
06.2020 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Enhanced customer satisfaction by providing efficient and accurate layaway services.
  • Helped customers apply for the Burlington credit card for 10% off their purchase

Team Member

Pret A Manger
06.2019 - 08.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

University At Albany
Albany, NY

SUNY Buffalo State
Buffalo, NY

High School Diploma - Humanities

A. Philip Randolph Campus High School
New York, NY
06.2017

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Cleanliness and hygiene
  • Handling complaints
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

Security License with F-01

Timeline

Wait Staff

Great Performances
06.2022 - Current

Wait Staff

Exquisite Staffing - Cipriani
10.2021 - Current

Sales Associate

Burlington Coat Factory Distribution Center
06.2020 - 10.2022

Team Member

Pret A Manger
06.2019 - 08.2019

University At Albany

SUNY Buffalo State

High School Diploma - Humanities

A. Philip Randolph Campus High School

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Taylor Lee-Fowler