Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Legaux

Edgard,Louisiana

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Our Lady Of The Lake
01.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Resolved patient billing issues in line with established guidelines.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Access Representative

East Jefferson General Hospital Health
08.2020 - 01.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.

Cashier Manager Front End

Rouses Market
10.2018 - 04.2020
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Education

Medical Assisting

Remington College - Baton Rouge
Baton Rouge, LA
05.2024

High School Diploma -

West St John High
Edgard, LA
05.2016

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Patient check-in
  • Multitasking and Organization
  • Appointment Scheduling
  • Registration and Admissions
  • Phone and Email Etiquette
  • Medical Terminology
  • Money Handling
  • Flexible Schedule
  • Insurance Billing
  • Payment Processing

Timeline

Patient Access Representative

Our Lady Of The Lake
01.2022 - Current

Patient Access Representative

East Jefferson General Hospital Health
08.2020 - 01.2022

Cashier Manager Front End

Rouses Market
10.2018 - 04.2020

Medical Assisting

Remington College - Baton Rouge

High School Diploma -

West St John High

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Taylor Legaux